Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Stonehouse

McAlester,OK

Summary

Dynamic professional with extensive experience in team leadership and customer service at Love's Travel Shop. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in cash handling and POS system operation, fostering a motivated team environment that drives customer satisfaction and business success.

Overview

10
10
years of professional experience

Work History

Shift Leader

Love's Travel Shop
06.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.

Cashier

Valspar
02.2019 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Office Manager

All American Pumpkin Patch
12.2017 - 12.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

Owner/Operator Specialist

Self-employeed
07.2015 - 08.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.

Education

Associate of Arts - Education

SUNY Broome Community College
Binghamton, NY

Skills

  • Cash handling
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • POS system operation
  • Safety processes and procedures
  • Complaint resolution

Timeline

Shift Leader

Love's Travel Shop
06.2019 - Current

Cashier

Valspar
02.2019 - 06.2019

Office Manager

All American Pumpkin Patch
12.2017 - 12.2018

Owner/Operator Specialist

Self-employeed
07.2015 - 08.2018

Associate of Arts - Education

SUNY Broome Community College

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Shannon Stonehouse