Shannon Stratman
Missouri Valley
Summary
Experienced Eligibility and Enrollment Specialist with a strong background in Medicaid processes. Adept at providing client support and training team members. Skilled in maintaining confidentiality and collaborating with clients, families, and facility staff to expedite eligibility assessments. Possesses excellent organizational and communication abilities. Dedicated to improving operational efficiency and promoting employee retention efforts within the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eligibility and Enrollment Specialist/SSW
State of Nebraska DHHS-Kearney, NE
06.2021 - 03.2025
- Assisted clients in eligibility for Medicaid for Long Term Care.
- Maintained high level of confidentiality.
- Worked with clients, POAs, facility staff and families to help with gathering required information for the eligibility process.
- Made determinations in eligibility while maintaining 100% accuracy in benefit determinations.
- Assisted with training teammates on policies, procedures and systems used for determining eligibility.
- Assisted with specialized groups to help to update the processes for eligibility determinations and for employee retention.
Cashier
Kat's Korner Market-Axtell, NE
04.2020 - 06.2021
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
Custodian
Axtell Community School-Axtell, NE
02.2018 - 04.2020
- Cleaned and maintained classrooms including furniture.
- Cleaned and maintained restrooms and common areas.
- Reported any repair issues to supervisor.
- Kept track of inventory on cleaning supplies and paper goods.
Assistant Director/Daycare Teacher/Office Assistant
Kidtopia Childcare-Kearney, NE
10.2010 - 02.2018
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Cultivated and maintained positive working relationships with employees.
- Created all reports on time and adhered to strict billing deadlines.
- Handled incoming and outgoing correspondence, including mail, e-mail, faxes and phone.
- Satisfied all recordkeeping and reporting guidelines.
- Assisted teachers in classrooms and needed.
Assembler
Baldwin Filters-Kearney, NE
09.2012 - 10.2014
- Worked at a fast and steady pace to meet production goals.
- Followed safety procedures while working in noisy and dusty environments to operate machines.
- Rotated through a series of different stations each hour based on team need.
Education
High school diploma -
Kearney Sr High School
Kearney, NE05.1994
Skills
- Service excellence
- Proficient in computer applications
- Effective time management
- Data analysis in Excel
- Accurate typing ability
- Skilled in Microsoft Office tools
- Fluent in English
- Effective organizational skills
- Proficient in Microsoft Word
- Exceptional communication
- Documentation management
- Reporting and analytics
Certification
Driver's License
Timeline
Eligibility and Enrollment Specialist/SSW
State of Nebraska DHHS-Kearney, NE
06.2021 - 03.2025
Cashier
Kat's Korner Market-Axtell, NE
04.2020 - 06.2021
Custodian
Axtell Community School-Axtell, NE
02.2018 - 04.2020
Assembler
Baldwin Filters-Kearney, NE
09.2012 - 10.2014
Assistant Director/Daycare Teacher/Office Assistant
Kidtopia Childcare-Kearney, NE
10.2010 - 02.2018
High school diploma -
Kearney Sr High School
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