Shannon Straub
Wayne,MI
Summary
Experienced Probation Officer with 7 years in the criminal justice system. Specializes in case management, field supervision, and extensive knowledge of JIS, DCCMIS, and LEIN. Skilled at managing challenging cases and making informed decisions. Creative problem solver with strong communication, organization, and interpersonal skills. Supervising Probation Agent for Specialty Substance Abuse and Human Trafficking Docket. Proficient in probation requirements, legal statutes, and departmental policies. Strong recordkeeping and problem-solving abilities coupled with a diligent work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Probation Officer
29th District Court
10.2024 - Current
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Evaluated people on probation to determine best course of rehabilitation.
Certified Court Reporter
14B District Court & 29th District Court
06.2021 - Current
- Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Aggregated and copied finalized documents for disbursement across interested parties.
- Organized and maintained law libraries, documents and case files.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
- Identified participants by name to facilitate reporting.
- Took verbatim notes of testimony in administrative proceedings using stenotype or voice writing.
- Noted conversations and activities in shorthand for later conversion to full text.
- Completed continuous capturing and special requests such as reading back portions of testimony.
- Leveraged computer-aided transcription system to prepare verbatim records.
- Transcribed audio files with high accuracy, ensuring adherence to client specifications.
- Reviewed and edited transcripts for clarity and consistency before final submission.
- Managed multiple projects simultaneously, meeting strict deadlines while maintaining quality standards.
Probation Officer
14B District Court
05.2023 - 09.2024
- Supervised offenders to reduce risk to community.
- Researched each case thoroughly to strengthen case outcomes.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Referred felony and misdemeanor offenders to necessary community resources.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Screened offender referrals and completed intake interviews and paperwork.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Arranged substance abuse rehabilitation for offenders.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
Probation Department Coordinator
14B District Court
12.2020 - 05.2023
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Communicated with managers of other departments to maintain transparency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Interpreted legal concepts and issues to complete and close out cases.
- Completed reports on behalf of court and associated legal entities.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Referred felony and misdemeanor offenders to necessary community resources.
- Maintained compliance with all legal statutes, policies, and procedures.
Court Clerk-Criminal/Traffic Division
14B District Court
11.2019 - 02.2021
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Used JIS (Judicial Information System) to prepare dockets or calendars of cases.
- Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Drafted professional court correspondence to facilitate legal proceedings.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
Intern
14B District Court
06.2019 - 11.2019
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Collaborated in professional team to solve workflow issues.
- Achieved management recognition by designing and implementing special project during internship.
- Interacted with customers by phone, email or in-person to provide information.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Analyzed problems, identified solutions and made decisions.
- Restocked office supplies and retrieved files for staff.
- Developed business, financial and analytical skills needed for career.
Shift Manager
Einstein Brothers Bagels
01.2019 - 04.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Shift Manager
Joe's Java @ St. Joseph Mercy Hospital
11.2016 - 11.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Trained back-up associates and led crew members in managing operations of storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Master of Arts - Forensic Psychology
University of North Dakota
Grand Forks, ND12.2023
Bachelor of Science - Criminal Justice
Eastern Michigan University
Ypsilanti, MI04.2019
Skills
- Time Management
- Attention to Detail
- Verbal and Written Communication
- Self-Motivated
- Substance Abuse Specialty
- Case Management & Delinquency Monitoring
- Team player
- Beverage preparation
- Safe food handling
- Excellent memory
- POS systems
- Food preparation
Certification
- CEO-Certified Electronic Operator (Court Reporting)
- CER-Certified Electronic Recorder (Transcription)
Timeline
Probation Officer
29th District Court
10.2024 - Current
Probation Officer
14B District Court
05.2023 - 09.2024
Certified Court Reporter
14B District Court & 29th District Court
06.2021 - Current
Probation Department Coordinator
14B District Court
12.2020 - 05.2023
Court Clerk-Criminal/Traffic Division
14B District Court
11.2019 - 02.2021
Intern
14B District Court
06.2019 - 11.2019
Shift Manager
Einstein Brothers Bagels
01.2019 - 04.2019
Shift Manager
Joe's Java @ St. Joseph Mercy Hospital
11.2016 - 11.2018
Bachelor of Science - Criminal Justice
Eastern Michigan University
Master of Arts - Forensic Psychology
University of North Dakota
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