Shannon Strayer
Anna
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Assistant Manager
El Burrito Loco
Richlands
02.2021 - 04.2024
- Assisted in managing daily restaurant operations for a busy Mexican eatery.
- Supervised staff to ensure high-quality customer service and food preparation.
- Coordinated inventory management and ordering of food supplies and beverages.
- Developed schedules to optimize staff coverage during peak hours.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
Server Manager
El Burrito Loco
Richlands
07.2017 - 04.2024
- Managed daily operations and staff scheduling for busy restaurant environment.
- Trained and mentored new servers on customer service standards and menu knowledge.
- Oversaw inventory management, ensuring supply availability for kitchen and bar needs.
- Resolved customer complaints quickly, ensuring satisfaction during dining experiences.
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
Branch Management
El Burrito Loco/Fiesta Jalisco
Tazewell
02.2022 - 04.2023
- Compiled weekly accounting reports and closeout records for store and branch management.
- Supported branch management with projects.
- Generated monthly sales reports for senior management review.
- Participated in regular meetings with senior management team providing updates on branch operations performance.
- Generated reports of branch performance metrics for senior management review.
- Participated in daily inventory management tasks such as restocking shelves and ordering new products.
- Demonstrated excellent time management skills by managing multiple tasks simultaneously without compromising safety or quality of care.
Education
Allen High School
Allen, TXSkills
- Staff supervision
- Inventory management
- Safety compliance
- Customer complaint resolution
- Employee training
- Customer relationship management
- Problem solving
- Problem-solving
- Task delegation
- Team leadership
Languages
Spanish
Limited
ASL
Professional
Timeline
Branch Management
El Burrito Loco/Fiesta Jalisco
02.2022 - 04.2023
Assistant Manager
El Burrito Loco
02.2021 - 04.2024
Server Manager
El Burrito Loco
07.2017 - 04.2024
Allen High School
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