Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANNON STREETMAN

Centre,AL

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
11.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Key

Texas Roadhouse
11.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Floor Worker

Shaw Industries Plant
11.2019 - 07.2022
  • I make sure our line keep running
  • I fix jams as they occur
  • I drive a forklift and pole hyster
  • I run the grinder and sew on.
  • Collaborated with team members to complete daily tasks and achieve store goals.

Assistant Director

Childcare Network
06.2018 - 11.2019
  • I am responsible for enrollment, food program, payments, hiring and overall management of the school.
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Designed individualized learning plans tailored to each student''s unique needs and goals.
  • Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.

Teaching Assistant

Steppin stones
04.2009 - 05.2013
  • My responsibilities were carpet time (reading, teaching letters, and numbers, I also done science projects with my children)
  • I assisted in table time, outside time and nap time.

Director

Steppin stones
03.2013 - 04.2013
  • I am responsible for student records, I also have to make sure teachers training is up to date and if not I schedule them for training
  • I have to keep up with the food program, attendance and make sure lesson plans are done and complete
  • I also have to do assessments on each room.

Education

Certificate - Early Childhood Education

Ga. Northwestern Technical College
Rockmart, GA
07.2012

Skills

  • Child Care
  • Early Childhood
  • Toddler Care
  • Teaching
  • Classroom Management
  • Experience with Children
  • Curriculum Development
  • Organizational Skills
  • Babysitting
  • Table Setting
  • Food Running
  • Table Bussing
  • Safe Food Handling
  • Order Management
  • Guest Engagement
  • Suggestive Selling
  • Table Setting Knowledge
  • Guest Relations Management
  • Cash Handling
  • Ordering Procedures
  • Menu Memorization
  • High-Volume Dining
  • Hospitality Service Expertise
  • Guest Seating
  • Item Promotion
  • Computer Literacy
  • Effective Communication
  • Professional Appearance
  • Problem Solving
  • Stress Management
  • Conflict Resolution
  • Positive Attitude

Certification

Forklift Certified

Timeline

Server

Texas Roadhouse
11.2021 - Current

Key

Texas Roadhouse
11.2021 - Current

Floor Worker

Shaw Industries Plant
11.2019 - 07.2022

Assistant Director

Childcare Network
06.2018 - 11.2019

Director

Steppin stones
03.2013 - 04.2013

Teaching Assistant

Steppin stones
04.2009 - 05.2013

Certificate - Early Childhood Education

Ga. Northwestern Technical College

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