Shannon Stubbs
Dayton,MN
Summary
Dynamic administrative professional with a proven track record at Liberty Tax, excelling in customer service and data management. Adept at fostering client relationships and implementing efficient filing systems. Recognized for strong problem-solving abilities and effective communication, ensuring seamless operations and enhanced client satisfaction in fast-paced environments.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Realtor
Fish MLS Realty
05.2008 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Administrative Assistant
Liberty Tax
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - Criminal Justice
Hamline University
Saint Paul, MN05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Deadline oriented
- Records management
- Data organization
- Professional and mature
Timeline
Administrative Assistant
Liberty Tax
01.2025 - Current
Realtor
Fish MLS Realty
05.2008 - Current
Bachelor of Arts - Criminal Justice
Hamline University
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