SHANNON STUBBS
Mission
Summary
Dynamic and results-driven professional with extensive experience in store management, recruitment, and visual merchandising, fueled by a genuine passion for engaging with people. Skilled in navigating the complexities of retail environments and fostering positive interactions with clients, employees, and corporate management. Emphasizes the importance of organization and proactive planning while remaining agile in the face of unexpected challenges. A commitment to excellence ensures that every interaction is both productive and enriching for all parties involved.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2022 - Current
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Implemented process improvements, enhancing productivity and operational efficiency.
- Monitored inventory levels, managing stock replenishment to prevent shortages or overages, with average of 5 UPT per transaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Head of Recruitment and Assistant Store Manager
Canada Goose US
06.2018 - 07.2020
- As the head of recruitment I managed our sales experience team and oversaw the education and training for new hires.
- I planned special recruiting events as well as continuing education on the brand and product.
- As a result of my leadership, the turnover rate for 2019 was 8%.
- As assistant store manager I assisted with building client books, planned shopping events for clients, determined best selling products and communicated with the Operations team on product inventory.
- Additionally I managed and created scheduling for the store, handled deliveries, and controlled product flow.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Coached and developed store associates through formal and informal interactions.
Head of Recruitment and Floor Manager
COS
09.2016 - 06.2018
- As the head of recruitment I held group interviews and oversaw all training for new hires up to and including managerial and headquarter roles.
- I led recruitment workshops within the region and developed learning tools for the sales ambassadors; these included how to be more efficient when processing deliveries, product knowledge, and register training. This also included coming up with new innovative ways to get the team motivated, excited, and focused.
- As the floor manager, I managed the scheduling for the store of over 30 individuals, supported store openings, managed sales numbers and product inventory.
- I observed what performed well and what did not, and made decisions on product placement to be able to achieve monetary sales goals and enhance the customer experience.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Assessed team member performance and developed improvement plans for weak points.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Improved administrative and procedural process to maximize accuracy and efficiency.
Visual Merchandiser
H&M
01.2012 - 08.2016
- I worked as a visual merchandiser for two years in Kansas City and helped open Australia’s first H&M, also the largest at the time. I was then selected to open the Global Flagship in Herald Square New York City.
- Here I collaborated with the visual merchandising team to break down the juniors department (Divided) into three concepts. This was to create specific "shops" for each guest.
- I led overnight floor changes, changed mannequins, trained team members as part of a succession plan, and planned each week for the upcoming four weeks.
- I also trained the rest of the visual team how to plan appropriately.
- Presented updated floor plans and design strategy to store management.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Consulted with management and advertising teams to plan optimal promotions.
Education
Associate of Arts - Liberal Arts And Sciences
Johnson County Community College
Overland Park, KSBachelor of Arts - Psychology
Arizona State University
Tempe, AZ12-2025
Skills
- Five years of recruitment experience
- Three years of Excel and Lightroom experience
- Delivered educational programs over five years
- Proficient in creating effective visual displays
- Service excellence
- Staff motivation
- Staff development
- Inventory control
- Strategic planning
- Operations management
Affiliations
- National Association of Social Workers
- Starbucks Workers United
Timeline
Shift Supervisor
Starbucks
08.2022 - Current
Head of Recruitment and Assistant Store Manager
Canada Goose US
06.2018 - 07.2020
Head of Recruitment and Floor Manager
COS
09.2016 - 06.2018
Visual Merchandiser
H&M
01.2012 - 08.2016
Associate of Arts - Liberal Arts And Sciences
Johnson County Community College
Bachelor of Arts - Psychology
Arizona State University