Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Sullivan

Chicago,IL

Summary

Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Bartender

Flipside Brewing
07.2022 - Current
  • Assisted with inventorying beverage stock and bar supplies.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Completed requisitions to maintain required stock par levels.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Bartender/Server

Arrowhead Ales Brewing
05.2018 - 07.2022
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate/Bridal Consultant

Bed Bath & Beyond
03.2014 - 09.2017
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Met with potentials clients and gave quotes on services and general wedding costs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Sold and fitted [Product] for brides-to-be.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Mother McAuley
Evergreen Park, IL
05.2013

Skills

I am a huge people person I get along with everyone I have great experience with customer service I am a fast learner I love experiencing new things I treat everyone with respect My best quality is that im very outgoing Ive worked for google for short time and learnd alot especially with technology

Timeline

Bartender

Flipside Brewing
07.2022 - Current

Bartender/Server

Arrowhead Ales Brewing
05.2018 - 07.2022

Sales Associate/Bridal Consultant

Bed Bath & Beyond
03.2014 - 09.2017

High School Diploma -

Mother McAuley

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Shannon Sullivan