Shannon Sullivan

Store Manager

The Children's Place

02.2019 - Current

Managed daily store operations, ensuring compliance with company policies and procedures.
Trained and supervised team members, promoting a collaborative work environment.
Implemented visual merchandising strategies to enhance product presentation and increase sales.
Conducted inventory management, optimizing stock levels to reduce shrinkage and improve availability.
Developed staff schedules to align with peak business hours, enhancing customer service efficiency.
Analyzed sales reports to identify trends, driving strategic decisions for promotional initiatives.
Fostered strong relationships with customers to enhance loyalty and satisfaction through exceptional service.
Led team meetings to communicate goals, motivate staff, and address operational challenges effectively.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.