Shannon Summers
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Account Specialist
Dummen Orange
08.2021 - Current
- Completed accurate order entry and data verification.
- Communicated with customers to address order inquiries, changes, and cancellations.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Assistant Manager
Kenneth's Hair Salons and Day Spas Inc.
12.2015 - 06.2021
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Customer Service Lead
Crazy 8
09.2014 - 11.2015
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certificate - Medical Billing And Coding
DeVry University
ColumbusSkills
- Data entry
- Active listening
- Customer service
- Microsoft office proficiency
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Account Specialist
Dummen Orange
08.2021 - Current
Assistant Manager
Kenneth's Hair Salons and Day Spas Inc.
12.2015 - 06.2021
Customer Service Lead
Crazy 8
09.2014 - 11.2015
Certificate - Medical Billing And Coding
DeVry University
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