Shannon Sumner
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Summer Camp Coordinator
High Country Animals
04.2022 - Current
- Enhanced camper experience by developing engaging and age-appropriate daily activities
- Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally
- Arranged packed activity schedule with numerous outdoor and animal assisted therapy activities, crafts and learning opportunities
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior
- Supervised, guided and assisted students during animal assisted therapy and other activities to provide developmental stimulation
- Created fun and educational farm based and animal assisted therapy and implemented activities while engaging with children
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies
Ski Rental Technician
Sugarbush Resort
10.2023 - 04.2024
- Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management
- Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients
- Resolved customer disputes to maintain positive relationships and increase customer base
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction
- Determined clients' needs and helped select appropriate rentals fulfilling requirements
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
Rental Shop Cashier
Sugarbush Resort
10.2023 - 04.2024
- Answered phones and helped customers with various needs
- Processed customer transactions accurately, and handling payments with precision
- Managed inventory levels by conducting regular stock checks, and asking for reordering supplies as needed
- Strengthened relationships with repeat customers through personalized service and attention to their specific needs/preferences in renting equipment
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Managed multiple tasks in high-volume environment
Respite Care Provider
Aris Solutions
07.2018 - 08.2023
- Assisted clients in their daily routines and activities
- Efficiently managed appointment scheduling and transportation logistics
- Behavioral care plan assessment and management
- Assisted with therapy, including outdoor and animal assisted therapy
- Assisted clients with goal setting and achieving
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
Stay at Home Mom
Self Employed Services
06.2012 - 07.2018
- Maintained a safe and secure environment for my children
- Established rules for behavior and maintained order
- Guided my children in developing personal hygiene habits and social skills
- Monitored children's behavior, recorded temperatures, accompanied them to medical appointments and ensured their overall well-being
Service Writer
Sugarbush Service Station
11.2006 - 07.2010
- Communicated product/service details, processed orders, handled cancellation requests, and collected complaint information during interactions with customers via phone or face-to-face meetings
- Ensured resolution of customer problems through appropriate changes
- Maintained accurate records of customer interactions and transactions, documenting relevant details of inquiries, complaints, or comments along with the corresponding actions
- Resolved customer service or billing complaints by exchanging merchandise, parts, refunding money, and adjusting bills
- Processed contract forms, updated change of address records, and issued service discontinuance orders using computer systems
Education
High School Diploma -
Harwood High School
Harwood, VT06.2000
Skills
- Professionalism and courtesy
- Computer skills
- Contract management
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Safety compliance
- Team building
Timeline
Ski Rental Technician
Sugarbush Resort
10.2023 - 04.2024
Rental Shop Cashier
Sugarbush Resort
10.2023 - 04.2024
Summer Camp Coordinator
High Country Animals
04.2022 - Current
Respite Care Provider
Aris Solutions
07.2018 - 08.2023
Stay at Home Mom
Self Employed Services
06.2012 - 07.2018
Service Writer
Sugarbush Service Station
11.2006 - 07.2010
High School Diploma -
Harwood High School
Similar Profiles
John ClarkJohn Clark
Managing Owner at High Country Healing 2Managing Owner at High Country Healing 2
Karah PaffrathKarah Paffrath
Sales Specialist at Coca Cola High CountrySales Specialist at Coca Cola High Country
Brayden ColeBrayden Cole
Equipment Operator at High Country Land ManagementEquipment Operator at High Country Land Management