Shannon Sun Thompson
Phoenix,Arizona
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrated expertise in conflict resolution, effective communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Proven ability to collaborate effectively within a team and adapt to changing needs, consistently delivering efficient and empathetic service. Recognized for reliability and a proactive approach in achieving both customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Class A CDL Truck Driver
Swift Transportation
04.2019 - 04.2024
- Provided excellent customer service during pick-ups and deliveries to maintain positive relationships with clients.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Veterinary Technician
Blue Pearl Pet Hospital
03.2014 - 12.2019
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Server\bartender\cashier
New York Pizza Department
06.2008 - 03.2015
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Veterinary Science
Kaplan College
Phoenix, AZ05-2013
Associate of Science - Emergency Animal Medical Technician
Arizona Humane Society
Phoenix, AZ09-2014
No Degree - Certified Nursing Assistant
Ridgecrest
Phoenix, AZ03-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Team development
- Prioritization
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Class A CDL Truck Driver
Swift Transportation
04.2019 - 04.2024
Veterinary Technician
Blue Pearl Pet Hospital
03.2014 - 12.2019
Server\bartender\cashier
New York Pizza Department
06.2008 - 03.2015
Associate of Science - Veterinary Science
Kaplan College
Associate of Science - Emergency Animal Medical Technician
Arizona Humane Society
No Degree - Certified Nursing Assistant
Ridgecrest
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