Shannon Suter

Deadline driven, detail-oriented Manager with 20+ years’ experience in distribution management. Strategic leadership and management coupled with superior communication, interpersonal and relationship management skills which ensure strong team and third-party relationships.

• GXO Logistics, Longview, TX, Site Manager, 02/01/19, Present, Managing a dedicated 24/7 multi shift site for one national resin/plastics customer that totals 200,000 square feet with 21 hourly associates and 4 salaried supervisors. This includes achieving all financial objectives by managing the site P/L; scheduling expenditures; analyzing variances; initiating corrective actions. Maintaining receiving, shipping and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Controlling inventory levels by conducting physical counts; reconciling WMS systems. Driving continuous improvement projects for areas of responsibility. Building customer relationships with all levels of leadership, conducting quarterly QBR’s, participating in customer RFP’s, partnered with the customer regarding any questions or issues with the contract. Strong communication and leadership abilities resulting in a team with a clear focus on both customer and company objectives.
• GXO Logistics, Indianapolis, IN, Site Manager, 09/01/20, 12/01/22, Managing a dedicated site for one national oil and petroleum customer that totals 150,000 square feet with 23 hourly associates and 2 salaried supervisors. This includes achieving all financial objectives by managing the site P/L; scheduling expenditures; analyzing variances; initiating corrective actions. Maintaining receiving, shipping and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Controlling inventory levels by conducting physical counts; reconciling WMS systems. Driving continuous improvement projects for areas of responsibility. Strong communication and leadership abilities resulting in a team with a clear focus on both customer and company objectives.
• GXO Logistics, Plainfield, IN, Operations Manager, 02/01/19, 09/01/20, Responsible for managing 10 public chemical-based accounts. Responsibilities include, receiving, shipping, picking, packing and inventory control. Maintaining and tracking monthly KPI’s, P/L and budget accountability. Ensuring the proper training for hazmat and Bureau of Dangerous Goods is done. Overseeing 35 hourly associates and 1 salaried supervisor. Responsible for all aspects of the operation including safety, training, customer service and productivity.
• GNC Fulfillment Center, Whitestown, IN, Operations Supervisor, 11/01/16, 01/01/19, Responsible for managing the ECommerce business which encompasses picking, packing and induction departments. Shipping 20,000 units on 2000 orders per day, providing leadership and guidance to 30 associates, meeting all SLA deadlines, achieving KPI goals and customer requirements. Additional responsibilities include daily production goals, hourly and daily UPH goals and identifying and training talent for the department, including coaching, training and developing matrixes and standards of continued excellence.
• Walmart Fulfillment Center, Plainfield, IN, Area Manager, 04/01/15, 11/01/16, Managing all daily functions of ECommerce order filling department in a 1.2 million square foot pick module. This includes picking 45,000 unit on 3700 orders per day, leading 100 hourly associates, meeting all customer ship requirements while managing inventory accuracy at or above 99%. Additional responsibilities include maintaining monthly KPI's, daily production goals for the department, and all associate account ability.
• Boston Scientific, Spencer, IN, Manufacturing Engineering Admin, 09/01/09, 12/01/14, Responsible for maintaining all equipment manufacturing maintenance systems, managing all new equipment coming in production and inputting it into the maintenance system, keeping FDA records updated according to regulations and participating in all internal and FDA audits. Prepare daily reports for tracking of scheduled and unscheduled work orders, logging all work orders to ensure they are completed at a 100% accuracy and preparing monthly metrics for month end reporting.
• Boston Scientific, Spencer, IN, Executive Administrative Assistant, 09/01/09, 05/01/11, Responsibilities for preparing daily sales reports, financial reports, making all travel arrangements, preparing and finalizing all expense reports, setting up coordinating all meeting arrangements both in house and off site, oversee all aspects of the office coordination.
• Ryder Logistics, Plainfield, IN, Warehouse Manager, 05/01/06, 06/01/09, Responsible for managing a 7 day per week, 24 hour a day operation for a single third-party customer. Managed 160 hourly associates, 3 salaried associates, and one major account, Whirlpool Corporation. Overseeing all of the daily packaging functions for the operation, which includes packaging 2 million pieces per month, maintaining monthly KPI’s. Other responsibilities include overtime control personnel management including all personnel issues and evaluations.
• Ozburn Hessey Logistics, Plainfield, IN, Operations Manager, 10/01/01, 05/01/06, Responsible for managing a 7 day a week/24 hour a day operation for multiple third-party customers. Managed 35 hourly associates, 2 salaried supervisors, 13 accounts of which 3 were the largest accounts at this location, maintaining inventory accuracy of 99.5% in all accounts. Overseeing all daily shipping and receiving functions, P/L and budget accountability, tracking and maintaining KPI’s. Additional responsibilities include overtime control, personnel management including all personnel issues and needs.
• Ozburn Hessey Logistics, Plainfield, IN, Warehouse Supervisor, 12/01/99, 10/01/01, Managing 15 hourly associates between two shifts, all shipping and receiving functions, inventory control, maintain warehouse production and KPI’s. Other responsibilities included overtime control, yearly physical inventories, cycle count program.