Summary
Overview
Work History
Education
Skills
Software
Work Availability
Additional Information
Timeline
CustomerServiceRepresentative
Shannon Sutphin

Shannon Sutphin

Sr Help Desk Analyst
Arlington,TX

Summary

Innovative Help Desk Analyst with 28 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to 2000+ retail workstations. Personable communicator while assisting with technical issues and training.

Overview

28
28
years of professional experience

Work History

Sr Help Desk Analyst

Tuesday Morning
Dallas, TX
07.1995 - 02.2023
  • Provided Tier 2 IT support to non-technical internal and external retail users through desk side support services.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented support interactions for future reference.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Education

High School Diploma -

Annapolis High School
Annapolis, MD
06.1988 - 06.1988

Skills

Application support

undefined

Software

BigFix Jr Admin

AutoIt scripting

Cylance level 2 admin

Bomgar Sr Admin

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Additional Information

I am looking for remote work only, please.

Timeline

Sr Help Desk Analyst

Tuesday Morning
07.1995 - 02.2023

High School Diploma -

Annapolis High School
06.1988 - 06.1988

Similar Profiles

CREATE PROFILE
Shannon SutphinSr Help Desk Analyst