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Sr. Financial Analyst - BPA Deal Desk

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 Astute Senior Associate IT Helpdesk with proven ability to analyze, diagnose and resolve computer user support issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. 

Seeking a full-time job at an IT or business-related company to expand my horizons and achieve my goals.

My current working experience roles make me an ideal candidate in CSC Company for 17 years. CSC company has an excellent reputation for customer satisfaction, and I know that the combination of my experiences, education, and motivation to excel will make me an asset to your department. My experiences in customer service or IT analyst and Level 2 Engineer have convinced me that IT is a career option that would suit for me well. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenances for various desktop operations, hardware, and software. I excel under pressure, am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issue. I possess a unique talent for translating highly complex technical information into term and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of latest advancement in scope of Job. I value sharing my experience with my team members.

Professional help desk specialist with strong technical troubleshooting skills and commitment to customer satisfaction. Known for effective communication, team collaboration, and reliability in dynamic environments. Expertise in software and hardware support, problem-solving, and providing timely solutions. Driven by results-oriented approach and adaptability to evolving challenges.

Shannon Sutphin

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Sr Help Desk Analyst

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High School Diploma -

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Sr Help Desk Analyst

High School Diploma -

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