Shannon Tacza
Bentonville,AR
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
CE Account Manager II
J.B. Hunt
11.2017 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand. Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects. Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention. Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Presented professional image consistent with company's brand values. Quoted spot lanes, and other bid specifications.
- Met existing customers to review current services and expand sales opportunities. Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Operations Office Technician
J.B. Hunt
06.2015 - 11.2017
- Responded to inbound customer service calls and inquiries; provided first-level response, troubleshoot and redirected phone calls when appropriate.
- Assisted with additional projects/tasks as needed while engaging in ongoing training and professional development activities focused on enhancing skills and abilities to grow within industry.
- Researched, determined appropriate course of action for effective resolution, and reported on employee, client, or customer issues while ensuring that problems were solved in a timely manner.
- Understood and implemented administrative systems, procedures, policies, and practices.
- Collaborated with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation.
Education
GED -
Ged
Skills
- Overcoming Objections
- Checking Quotes
- Verbal and Written Communication
- Regional Accounts
- Prioritizing Workflows
- Customer Relationship Management
- Issue Resolution
- Time Management
Timeline
CE Account Manager II
J.B. Hunt
11.2017 - Current
Operations Office Technician
J.B. Hunt
06.2015 - 11.2017
GED -
Ged
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