FIRST Global Brand Experience Agency Supporting Google
03.2025 - Current
Managed and led a team, including Production Coordinators, Senior Production Coordinators, Stage Managers, and Producers, responsible for events across Google NYC's various venues, such as the flagship locations Pier 57 and Saint John’s Terminal.
Oversaw and approved the internal scheduling of all Event Technicians across the campus, and managed the hiring of freelance staff to support event needs.
Drove continuous improvement in team performance through consistent coaching, constructive feedback, and targeted skill development programs.
Conducted regular evaluations of employee skills and knowledge, providing essential training and mentorship to bridge performance gaps.
Established and documented Standard Operating Procedures to enhance process efficiency and streamline workflows.
Collaborated proactively with other Team Leads to guarantee seamless and unified event execution by all team members.
Implemented proactive planning, continuous monitoring, and timely decision-making to effectively manage risks and mitigate potential issues.
Event Production Manager
FIRST Global Brand Experience Agency Supporting Google
07.2022 - 03.2025
Spearheaded and managed a high-performing team of Event Production Coordinators responsible for the successful execution of all events at Pier 57, Google's flagship event venue in New York City.
Directed the entire production lifecycle and logistics for Google's most visible, high-profile internal and external events, including the annual 'Made by Google' product launch, the 'Made on YouTube' creator showcase, and the 'Google NewFronts' advertising marketplace.
Cultivated strong, cross-functional relationships and collaborated closely with numerous internal and external stakeholders, including venue event managers, catering vendors, and security operations, ensuring seamless communication and integrated logistical planning for every event.
Partnered directly with the Venue Technical Director, broadcast engineering teams, Experiential AV specialists, and internal and external Event Production teams to meticulously plan and oversee all technical aspects, guaranteeing the flawless delivery of complex audio-visual setups, live broadcasts, and experiential elements.
Maintained strict adherence to project timelines and budgets, proactively identifying and mitigating potential production risks to ensure all events were delivered on schedule and within financial parameters while upholding Google's standard of excellence.
Event Production Coordinator
FIRST Global Brand Experience Agency Supporting Google
11.2018 - 07.2022
Served as the primary point of contact for clients, venue managers, vendors, and technical crew throughout the entire event lifecycle for various internal and external events at Google.
Coordinated AV logistics for live, hybrid, digital, and pre-recorded events, successfully translating stakeholder visions into reality.
Ensured seamless event production quality by coordinating cross-functional teams and maintaining clear communication.
Managed client meeting schedules and deadlines to keep event progress on track.
Coordinated the scheduling of internal event technicians for various events.
Collaborated closely with Senior Event Technicians to ensure the technical execution aligned with stakeholders' visions.
Event Technician
FIRST Global Brand Experience Agency Supporting Google
03.2017 - 11.2018
Managed technical production for live, hybrid, and pre-recorded events, operating Yamaha CL3-5 audio consoles and Ross Carbonite/FOR-A video switchers.
Collaborated with producers and stakeholders to ensure seamless technical delivery of programming.
Edited event videos and content efficiently, consistently meeting deadlines.
Managed all event assets, including presentations, videos, and experiential components.
Assisted in operational improvement by developing process documentation and optimizing event studio workflows.
Technical Director
WRNN TV-FIOS 1 NEWS
06.2016 - 05.2018
Directed multi-camera live and live-to-tape news, sports, traffic, and weather segments for 24-hour news station using a Ross Carbonite 2M-24 Switcher.
Ensured set was properly laid out for interviews and news segments.
Controlled robotic cameras and ensured all shots are properly lit and framed.
Planned and reviewed run of show with producers, on air talent and the production team.
Train and monitor the progress of new hires, as well as submit progress reports to upper management.
Education
Bachelor of Arts - TV/Video Production
State University of New York At Plattsburgh
Plattsburgh, NY
05.2001 -
Skills
Operations management
Schedule management
Stakeholder management
Client communication
Strategic planning
Task delegation
Workflow management
Software
Google Workspace, Microsoft 365, Adobe Premiere Pro, Ross Xpression, StreamYard, Youtube Livestream
Timeline
Production Management and Coordination Team Lead
FIRST Global Brand Experience Agency Supporting Google
03.2025 - Current
Event Production Manager
FIRST Global Brand Experience Agency Supporting Google
07.2022 - 03.2025
Event Production Coordinator
FIRST Global Brand Experience Agency Supporting Google
11.2018 - 07.2022
Event Technician
FIRST Global Brand Experience Agency Supporting Google
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Customer Operations & Logistics Coordination (Card Production & Supplier Management) at Standard BankCustomer Operations & Logistics Coordination (Card Production & Supplier Management) at Standard Bank