Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Tallis

Suffield

Summary

Experienced and dedicated customer service professional with a strong background in team leadership, conflict resolution, and guest experience management in high-volume, fast-paced environments. Proven ability to lead and develop service-oriented teams, resolve escalated concerns with empathy and efficiency, and uphold high standards of satisfaction and professionalism. Skilled in cross-functional collaboration, employee training, and service recovery strategies to consistently deliver positive outcomes, and enhance brand reputation.

Overview

4
4
years of professional experience

Work History

Guest Relations Supervisor

Six Flags New England
04.2021 - Current
  • Supervised and motivated a team of guest relations associates to deliver exceptional customer service in a high-volume, fast-paced theme park environment.
  • Resolved escalated guest concerns and complaints with professionalism, empathy, and efficiency, ensuring positive guest experiences and satisfaction.
  • Trained new team members on company policies, guest service standards, and conflict resolution techniques.
  • Monitored front-of-park operations, including ticketing, season pass processing, and guest services, to ensure smooth and welcoming entry for thousands of guests daily.
  • Implemented service recovery strategies, and empowered team members to take initiative in resolving guest issues.
  • Maintained up-to-date knowledge of park events, promotions, and safety procedures to provide accurate information to guests.
  • Collaborated with departments across the park (security, rides, food services) to address and resolve guest-impacting issues.
  • Conducted daily briefings to communicate operational updates, reinforce service standards, and boost team morale.
  • Compiled and reported guest feedback and service metrics to management to identify trends and recommend improvements.
  • Recognized for maintaining high guest satisfaction scores, and fostering a culture of positivity and accountability within the team.

Dance Teacher

Dance Kraze Dance Studio
09.2024 - 05.2025
  • Designed engaging dance lesson plans for students of all skill levels.
  • Instructed various dance styles, including ballet, jazz, and hip-hop.
  • Assessed student progress and provided constructive feedback on technique.
  • Fostered a positive learning environment through encouragement and support.
  • Implemented age-appropriate choreography to enhance student creativity and expression.
  • Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
  • Planned choreography for group performances and recitals.
  • Instructed students in proper technique, terminology, and performance of various styles of dance, such as ballet, jazz, and hip hop.
  • Assessed student progress through observation and feedback during class sessions.

Education

Bachelor of Arts - Counseling Psychology

Eastern Connecticut State University
Willimantic, CT
05-2029

High School Diploma - undefined

Suffield High School
Suffield, CT
06.2025

Skills

  • Customer service
  • Conflict resolution
  • Performance assessment
  • Communication skills
  • Emotional intelligence
  • Adaptability in teaching
  • Policy enforcement
  • Team member development
  • Customer rapport
  • Versatility
  • Quick learning
  • Time management

Timeline

Dance Teacher

Dance Kraze Dance Studio
09.2024 - 05.2025

Guest Relations Supervisor

Six Flags New England
04.2021 - Current

High School Diploma - undefined

Suffield High School

Bachelor of Arts - Counseling Psychology

Eastern Connecticut State University

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