Shannon Taylor
Knoxville,United States
Summary
Results-oriented and driven professional with a proven track record of leadership and sales excellence. Passionate about delivering exceptional results, fostering team growth, and exceeding performance goals. Recognized for strong leadership skills, earning a General Manager promotion at 18 years old, and consistently achieving high academic standards at the University of Phoenix. Adept at motivating and coaching teams to achieve sales success through ethical practices, strategic planning, and a commitment to collective achievement. Skilled in building high-performing teams and cultivating a positive, results-driven culture. Dedicated to empowering team members and driving organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Care Acquisitions Manager | Team Lead
A Place For Mom Inc.
06.2024 - Current
- Leading a sales team of 40 reps to exceed monthly quotas through effective coaching, mentoring, and motivation breaking records of over 500 sales per month
- Increased KPI's for "Live Transfer Team" by 50%+
Lead the construction of new sales script, new hire training schedule, developed a “Save Team”, individual projects organization, and multiple systems training - Assisted in hiring and onboarding new team members, providing guidance to ensure quick adaptation to the role.
- Took over training class and helped new hires produce 129% to goal in first 6 weeks
- Managing daily operations, including call reviews, feedback delivery, and documentation in CRM systems to ensure accountability and transparency.
Home Care Acquisitions Manager
A Place For Mom Inc.
01.2024 - 06.2024
- Created and implemented a simplified beginning to end sales process including scripts, talk tracks, ways to overcome objections, and pipeline management
- Effectively built trust and rapport with internal and external customers
- Focused on revenue and retention by setting proper expectations, selling with integrity, sharing best practices, and continued check ins with agencies
- Increased employee morale by implementing various recognition practices including MVP awards, newsletters, and contests to improve team culture and collaboration
Inside Sales Account Executive
Angi
10.2023 - 01.2024
- Filled in for managers to run sales teams
- Coaching and continued training for newly joined reps
- Completed Leadership Development Program - While in LDP, increased sales numbers to reach sales person of the month on top of regular job duties - Won best huddle during LDP presentations
Sales Consultant
Angi
04.2022 - 10.2023
- Outbound cold calls upward of 100-200 daily
- Selling memberships to individual contractors and businesses nationwide on a lead service
- Setting them up for success by creating business webpage with personalized business logos, reviews, and photos
- Continued account management through weekly health checks, customer service assistance, and any changes needed to maximize revenue and retention
Customer Service Representative
Rumpke Waste & Recycling
02.2021 - 04.2022
- Inbound customer call center receiving upwards of 100 calls a day
- Handled any account related question/issue for those receiving Rumpke service or starting/closing one
- Diligent note taking using a coding system to initiate the proper problem resolution and trigger alerts in other departments
- Trained New Hires
- A+ every quarterly review
General Manager
Taco Bell
04.2015 - 02.2021
- Maintaining inventory, managing labor, scheduling, reviewing financial reports and making bank deposits
- Appraisals, taking disciplinary action, motivating and training
- Also abiding by approval/partnership from Human Resources
- Safety codes, as well as the company safety and security policies are being adhered to
Education
Bachelor's degree - Public Administration
University of Phoenix
11.2023
Skills
- Sales team training
- Setting goals and managing performance
- Sales process expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Performance evaluations
- Coaching and development
- Hiring and training
- Computer skills
Accomplishments
- A/B Honor Roll throughout college
- Completed Leadership Development Program
- Top of training class in Angi 2022 hitting highest bonus of 30 sales within first 12 weeks
- Best Huddle - Angi, 09/01/23, Topic: "The Power Of Simplicity"
- Sales Person of the Month - Angi, 08/01/23
Certification
Leadership Development Program - Angi, 10/01/23, 10/01/33
Timeline
Home Care Acquisitions Manager | Team Lead
A Place For Mom Inc.
06.2024 - Current
Home Care Acquisitions Manager
A Place For Mom Inc.
01.2024 - 06.2024
Inside Sales Account Executive
Angi
10.2023 - 01.2024
Sales Consultant
Angi
04.2022 - 10.2023
Customer Service Representative
Rumpke Waste & Recycling
02.2021 - 04.2022
General Manager
Taco Bell
04.2015 - 02.2021
Bachelor's degree - Public Administration
University of Phoenix
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