Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Taylor

Shannon Taylor

Mount Olive

Summary

Compliance professional committed to upholding high standards and achieving results. Proven track record in regulatory compliance, ensuring alignment with industry regulations and company policies. Known for fostering collaborative team environments and adapting to evolving compliance requirements. Brings expertise in risk assessment and regulatory reporting.

Overview

20
20
years of professional experience

Work History

Senior Compliance Officer

Avenu Insights & Analytics
01.2022 - Current
  • Responsible for providing quality customer service, data entry, taxpayer call center support through phones, email, and correspondence for our local, business license and sales and use tax online systems.
  • Interact heavily with taxpayers by phone for both inbound and outbound phone calls.
  • Provide online support for taxpayers; to include correspondence through email support.
  • Serves as a senior member of the team; will assist with training other team members and providing guidance as needed.
  • Set up new taxpayer accounts.
  • Research tax issues and process incoming tax payments.
  • Generate reports as needed.
  • Troubleshoot posting issues.
  • Make outbound phone calls to taxpayers regarding delinquent payments.
  • Additional responsibilities are assigned as deemed necessary on a weekly/daily basis.

Credit Analyst

Kinexo
01.2019 - 01.2020
  • Reconcile customer statements/billings
  • Minimize bad debt risk and maximize accounts receivable collections
  • Conduct collection calls to collect Accounts Receivables
  • Providing customer service regarding collection issues, processing customer refunds, processing account adjustments, resolving client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for assigned accounts
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
  • Establish and maintain effective and cooperative working relationships with dealers and sales
  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Conduct credit checks on all customers, establish and manage limits
  • Make recommendations to improve the quality of invoices and collection procedures
  • Supervise all collection activity, and ensure the accounts are paid promptly
  • Ensure credit administrators are utilizing proper controls and complying with financial policies
  • Participate in the monthly period end reporting process

Bank Secrecy Act Analyst III

BB&T
01.2017 - 01.2018
  • Ensuring full compliance with the Bank Secrecy Act (BSA) and USA Patriot Act by investigating, analyzing and data entry of SARs for Anti Money Laundering (AML) Investigators that are transmitted to FinCEN.
  • Assisting Anti Money Laundering (AML) Investigators with reviewing that all information submitted is correct and completed by the FinCEN Guidelines.
  • Processing Anti Money Laundering (AML) Loan Alerts to investigate and determine if a client’s transactions are in fact suspicious and meet the requirements of a SAR filing to FinCEN.
  • Attend BSA/Anti-Money Laundering (AML) training to stay abreast of the BSA/AML laws and regulations.

Bank Secrecy Act Analyst I

BB&T
01.2013 - 01.2017
  • Ensuring full compliance with the Bank Secrecy Act (BSA) and USA Patriot Act by investigating, analyzing and accessing Suspicious Incident Reports (SIR).
  • Assisting internal client's calling into the Suspicious Incident Reporting Help Line.
  • Processing Suspicious Incidents Reports that come via email or telephone and building the incidents into cases in our ECM Case Management system in a timely manner.
  • Assisting lines of business contacts and the subsidiaries with the Suspicious Incident Reporting policies and guidelines.
  • Attend BSA/Anti-Money Laundering (AML) training to stay abreast of the BSA/AML laws and regulations.
  • Designated Safety Ambassador to assist with the Business Recovery Plan.

Transaction Monitoring & Verification Sr Analyst

PNC Bank
01.2012 - 01.2013
  • Identifying large currency activity not in accordance with BSA, structuring, or laundering
  • Independently reconciling outstanding currency transaction items via LCR system and department reports to meet mandatory IRS deadlines.
  • Performing the function of liaison with the branch network and money rooms regarding the communication of issues related to the timely and accurate filing of CTRs and MILs.
  • Interacts with all users; investigates problem situations and works through to timely resolution.
  • Balances and investigates daily reports and notifies management of irregularities.
  • Independently researches and analyzes potential reportable cash transactions to determine the final decision to report to the IRS; whether reportable, suspicious, or eligible for exemption status.
  • Performs additional research for prior transactions rejected by the IRS.

Treasury Management Specialist II

RBC Bank
01.2010 - 01.2012
  • Ensuring that all product requests are delivered within the established standard level agreement timeframes.
  • To maintain an overall average error rate of 6% or less per month.
  • Participated in at least one cross training activity per quarter.
  • Provided exceptional customer service to both external and internal customers, expediting and resolving escalated customer issues within a 2-hour period.
  • Participate in support for all Mergers, Acquisitions and Projects that involve Treasury Management Fulfillment.
  • Working closely with Treasury Management Officers and Team Member to ensure that each customer’s needs are met.

Customer Sales Representative

RBC Bank
01.2005 - 01.2007
  • Assisting banking customers.
  • Money, safe deposit boxes, and banking transactions.
  • Answering phones.
  • Keeping all state and federal reports updated and correct.
  • Identifying customer’s needs and wants.

Education

High School - Academic

Ralph L. Fike High School
Wilson, NC
01.2001

Skills

  • Regulatory expertise
  • Legal research
  • Customer focus
  • Documentation review
  • Anti-money laundering
  • Compliance monitoring
  • Federal and state regulations
  • Compliance reviews
  • Regulations enforcement
  • Reporting requirements
  • Attention to detail
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Relationship and team building
  • Multitasking Abilities
  • Reliability
  • Adaptable and flexible
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Decision-making
  • Client relationship building
  • Relationship building
  • Adaptability and flexibility
  • People and culture
  • Operational efficiency
  • Task prioritization
  • Self motivation
  • Client relationship management
  • Professionalism
  • Client engagement
  • Employee motivation and performance
  • Time management abilities
  • Continuous improvement
  • Goal setting

Languages

English
Full Professional

Timeline

Senior Compliance Officer

Avenu Insights & Analytics
01.2022 - Current

Credit Analyst

Kinexo
01.2019 - 01.2020

Bank Secrecy Act Analyst III

BB&T
01.2017 - 01.2018

Bank Secrecy Act Analyst I

BB&T
01.2013 - 01.2017

Transaction Monitoring & Verification Sr Analyst

PNC Bank
01.2012 - 01.2013

Treasury Management Specialist II

RBC Bank
01.2010 - 01.2012

Customer Sales Representative

RBC Bank
01.2005 - 01.2007

High School - Academic

Ralph L. Fike High School

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