Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Utilization Review Nurse
Ascension St. John Hospital
11.2020 - Current
Transferred into Utilization Review from Nurse Case Manager role.
Responsible for
Evaluating medical guidelines and benefit coverage to determine appropriateness of services.
Performed 28 + medical reviews based for medical necessity based upon Interqual Criteria
Supervising and maintaining all utilization review documentation through Midas.
Submitting cases to Physician Advisor for criteria failures and help facilitate resolutions and approvals.
Obtained authorizations from multiple insurance carriers for various levels of care
COVID-19 Vaccinator
Ascension St. John Hospital
03.2021 - 05.2021
Administered over 30 +vaccinations per day via intramuscular injection and completed proper documentation.
Completed screening questions with patients following CDC guidelines.
Wore face mask, eye protection, medical gloves, and PAPR.
Documented patient care accurately and concisely in Cerner.
Managed situations in compliance with legal requirements and with minimal risk to patient and institution
Registered Nurse Case Manager
Ascension St. John Hospital
03.2020 - 11.2020
Effectively communicated with physicians regarding patient needs, performance, medications and changes on 36 bed oncology unit.
Completed initial assessments of patients and family to determine and address individual home care needs. ·
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Charge Registered Nurse
Beaumont Hospital Grosse Pointe Campus
02.2017 - 02.2020
Supervised 8+ nursing staff and managing care on 23-bed unit.
Served as Stroke Nurse for three years providing care to patients suffering from various neurological disorders.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Performed patient assessments and adjusted care plans accordingly.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Managed caseload of 5 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments
Case Manager
Advanced Case Management
02.2007 - 02.2017
Managed caseload of 32 adult catastrophic motor vehicle accident patients.
Collaborated with doctors, physicians, nurses, patients, caregivers, and auto insurance companies for arranging clinical resources and medical care for patients
Conducted detailed assessments of patient's psychological and medical care needs to identify patients that are suitable for case management intervention on basis of criteria like case complexity, prognosis, etc.
Helped patients receive appropriate, high-quality care with reasonable results.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Real Estate Property Manager at Ascension St. John Hospital/ St John Health SystemReal Estate Property Manager at Ascension St. John Hospital/ St John Health System