Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Teasel

Branson,MO

Summary

Works to enhance efficiency, foster interdepartmental collaboration, and drive revenue growth. Demonstrates expertise in compliance and financial reporting, alongside a commitment to developing a skilled workforce. Achieved significant improvements in customer retention and satisfaction.

Skilled Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 15 years in the field.

Developed strong leadership and organizational skills in fast-paced, customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into new field, leveraging these transferrable skills to drive success and innovation.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Center Manager

Lincare Inc.
02.2020 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
  • Streamlined center operations, achieving higher efficiency by redesigning workflow processes.

Customer Service Representative Manager

Lakeland Pharmacy and Durable Medical Equipment
11.2009 - 01.2020
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.
  • Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
  • Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
  • Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.

Education

Bachelor of Arts - Business Administration And Management

College of The Ozarks
Point Lookout

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Staffing
  • Compliance monitoring
  • Staff hiring
  • Sales proficiency
  • Sales management
  • Operations oversight
  • Financial reporting

Timeline

Center Manager

Lincare Inc.
02.2020 - Current

Customer Service Representative Manager

Lakeland Pharmacy and Durable Medical Equipment
11.2009 - 01.2020

Bachelor of Arts - Business Administration And Management

College of The Ozarks

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Shannon Teasel