Shannon T. Temmen
Matthews,NC
Summary
Dynamic leader in finance, startups, and sales consulting with a proven track record in developing effective sales strategies and tooling. Achievements include driving revenue operations and enhancing sales enablement through innovative solutions that foster robust growth. Exceptional analytical skills combined with strong interpersonal abilities facilitate the synthesis of complex data for strategic decision-making. Career aspirations include leveraging expertise to further advance organizational objectives and drive sustainable growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director, Investment Strategy & Operations
Insight Partners
New York, New York
11.2022 - Current
- Develop, build, and enable the business process and workflows for the Sourcing and Investment teams.
- Support the Investment team's GTM strategy by operationalizing business processes.
- Evaluate, select, and implement new revenue tools and technologies.
- Manage the team supporting and developing new features to support the sourcing workflow across three internal applications: Salesforce, Chrome plugin, and a custom-built application.
- Owner of founder outreach features and workflows for the Sourcing team.
Senior Manager, Business Systems Operations
Extend
San Francisco, CA
12.2021 - 11.2022
- Created a future vision for a scalable GTM technology stack in alignment with the company’s strategic priorities.
- Partnered with finance, IT, marketing, and sales leaders to redesign and automate business processes to achieve desired business objectives.
- Drove the successful implementation of GTM technology solutions in alignment with business objectives for the GTM organization.
- Optimized the information design across the GTM technology stack to enable the development of marketing and sales analytics.
- Developed and implemented policies and procedures to ensure data integrity and cleanliness of CRM and other systems of record data to inform business needs.
- Managed the team supporting Salesforce and associated applications.
Manager, Business Systems Operations
Ally Bank
Charlotte, NC
06.2020 - 12.2021
- Owned the overall strategy and maintenance of Salesforce (Sales and Service Cloud) and associated sales tools for Ally Lending.
- Managed the team supporting Salesforce and associated applications
- Implemented a data quality and data management program to improve business processes and objectives.
- Owned, implemented, and maintained the overall sales forecasting process.
- Previous Positions: Senior Business Systems Analyst, Salesforce Administration.
Director of Technology & Business Applications
Force Management
Charlotte, NC
08.2017 - 06.2020
- Managed and led the digital transformation initiative to integrate our quote-to-cash process, which included Salesforce, Professional Services Automation, ERP, and Expense Management tools.
- Administrator and owner of all business applications, which include technology integrations, change control management, training, client consulting, and automation.
- Partnered with the sales team to support major consulting and product sales, with activities that include solution architecture, and proposal material development.
- Contributed to demand generation activities through monitoring data accuracy, managing inbound automation, and developing new programs in partnership with marketing.
- Previous Positions: Sales Operations Analyst.
Enterprise Client Success Manager
MapAnything
Charlotte, NC
03.2016 - 07.2017
- Owned the ultimate success of enterprise customers including onboarding, training, ongoing support and relationship management
- Educated established customers about newly built product functionalities, best practices and industry developments
- Established a tailored roadmap to ensure achievement of the customer’s business goals
- Partnered with the client to establish a comprehensive understanding of their industry challenges and objectives to appropriately position the products capabilities and associated business benefits to address their needs
- Contributed to thought leadership through the delivery of blogs, webinars, and other communication surrounding business transformation
- Salesforce administration functionality including reports and dashboards, custom objects, permission sets, process builder, and object relationships
Sales Operations Administrator
Sales Performance International
Charlotte, NC
09.2014 - 03.2016
- Managed support functions essential to sales force productivity which included planning, reporting, sales process automation, sales training and quota and commission management
- Coordinated sales forecasting, planning, and budgeting processes used within the sales organization
- Proactively monitored and strived to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
- Implemented enabling technologies, including CRM (SFDC), to field sales teams
- Monitored the assigned sales organization’s compliance with required standards for maintaining CRM data
- Worked closely with sales management to optimize the effectiveness of the firm’s technology investments
- Worked with Sales, Finance, Operations and Human Resources to develop and deliver the application of sales incentive compensation program policies and procedures
- Monitored the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
- Directed and managed the implementation of SFDC integration to new accounting and professional service automation platforms
- Previous Positions: Client Coordinator
Client Relationship Manager
Eze Castle Integration
New York, New York
08.2010 - 06.2014
- Supported and managed up to 40 SMB and Enterprise clients with a goal of client retention and upselling the company’s products and services
- Lead contact and coordinator for all service-related issues and provide consulting through detailed information and analysis of clients’ IT services
- Detailed expectation setting for processes times, delivery dates, and problem resolutions as they relate to the client's business and IT infrastructure
- Collaborated with multiple internal departments to effectively manage client expectations and complete client projects
- Enhanced internal and external processes to resolve issues, avoid them in the future, and ensure consistency is maintained with new processes
- Managed complex support issues which included escalation to senior management as necessary to achieve customer satisfaction
- Responsible for a yearly quota of $1.6 million in existing client sales
- Managed multiple technology integration projects and programs in terms of costs, quality, schedule and customer satisfaction
- Previous Positions: Associate Client Relationship Manager
Account Manager
EFA & DOGI International Fabrics
New York, New York
06.2008 - 08.2010
- Responsible for the US intimates market for operations in Spain, Sri Lanka, China, and the US including order placing, price negotiation, new product development, and competitive price analysis
- Managed over 20 accounts ranging from small boutiques to large commercial accounts, maintaining sales in a tough economy as well as generating new business through negotiating new contracts and cost cutting initiatives
- Represented the US in the Interfiliere show in Paris for 2008 and 2009, generating new business as well as maintaining current accounts
- Developed new products in the shapewear market with customers such as Maidenform and Victoria’s Secret
- Conducted market research online and in stores which lead to new product launches and new customers in the ready-to-wear sector
Education
Bachelor of Arts - International and Global Studies, Anthropology
Brandeis University
Waltham, Massachusetts05.2008
Study Abroad - Cultural Anthropology
College Year in Athens
Athens, Greece05.2007
Skills
- Revenue and Sales Operations
- Salesforce Strategy, Administrator, and Product Owner
- Forecasting Strategy & Process (Clari)
- Outreach and Demand Gen Strategy and Tooling (Salesloft, Outreach, Gong, Zoominfo, Clay, LISN)
- Marketing Automation (Marketo and HubSpot)
- Contracting and Quoting (CPQ, Ironclad, Conga)
- Sales Process and Enablement
- AI Strategy & Tooling (ChatGPT)
- Data/BI Analysis and Reporting
Additional
volleyball, premier league soccer, travel, southern cuisine, Certified Salesforce Administrator, Sales Cloud Consultant & Platform App Builder, Microsoft Suite, InsideView, LinkedIn Sales Navigator, SharePoint, HubSpot, Marketo, ZoomInfo, D&B, Clari, Box, Clarizen, Gong, Outreach, Ironclad, Conga, CPQ, Guru, Figma, Hotjar, ChatGPT, Snowflake, ProductPlan
Certification
- Salesforce Platform App Builder - June 2020
- Salesforce Administrator - August 2016
- Salesforce Cloud Consultant - July 2018
Accomplishments
- "I'm an Ally" - An award given in February 2021 for driving the Ally culture in support of shared success
References
References available upon request.
Timeline
Director, Investment Strategy & Operations
Insight Partners
11.2022 - Current
Senior Manager, Business Systems Operations
Extend
12.2021 - 11.2022
Manager, Business Systems Operations
Ally Bank
06.2020 - 12.2021
Director of Technology & Business Applications
Force Management
08.2017 - 06.2020
Enterprise Client Success Manager
MapAnything
03.2016 - 07.2017
Sales Operations Administrator
Sales Performance International
09.2014 - 03.2016
Client Relationship Manager
Eze Castle Integration
08.2010 - 06.2014
Account Manager
EFA & DOGI International Fabrics
06.2008 - 08.2010
Bachelor of Arts - International and Global Studies, Anthropology
Brandeis University
Study Abroad - Cultural Anthropology
College Year in Athens