Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Tercher

Milwaukee,WI

Summary

Detail-oriented Cook successful in high-volume restaurant and catering settings. Highly skilled in different stations, cooking methods and presentations. Brings strong commitment to teamwork. Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with 5 years of related experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Cook

Surburban Bourbon
Muskego, WI
09.2018 - Current
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Managed portion control using correct utensils during preparation and plating.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Housekeeping Cleaner

Clean Power Research
West Allis, WI
08.2017 - 09.2018
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Maintained a clean work area at all times by sweeping or vacuuming daily.
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Maintained inventory of cleaning supplies used throughout the facility.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Machine Tender/Equipment Operator

SuburbanRandstad Contractor for Central Pet and Garden
Franklin, WI
05.2015 - 03.2016
  • Checked completed workpieces to verify conformance to specifications.
  • Maintained accurate records of production data including quantity, type, and quality of material produced.
  • Loaded and unloaded materials onto the machines.
  • Communicated effectively with supervisors regarding progress of assigned projects.
  • Followed safety procedures while operating machinery and equipment.
  • Cut off excess materials for reuse or recycling.
  • Used hand trucks, scissor lifts and other equipment to move materials around work sites.
  • Trained new employees in proper operation of heavy machinery according to company guidelines.

Material Liaison

LINC Logistics Company
Racine, WI
06.2012 - 02.2015
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Collaborated with senior management to identify areas of improvement within the plant.
  • Coordinate and audit trailers and individuals to keep materials flowing efficiently.
  • Involved with forecasting, planning and scheduling of certain essential production parts.
  • Managed multiple lines, worked with special projects team along with the repair department.
  • Coordinate Kanban, Cab and incoming vendor delivery trailers on multiple docks.
  • Conduct inventory cycle counts and quality analysis of materials.
  • Responsible for monitoring day to day parts and material requirements for the plants tractor and transmission assembly lines.

Retail Stock Clerk

K-Mart Department Store
Racine, WI
07.2012 - 09.2012
  • Verified stock levels and replenished items on shelves.
  • Organized merchandise according to store layout standards.
  • Assisted customers with product selection and purchase decisions.
  • Unloaded shipments from delivery trucks and inspected for damages.
  • Received and processed new merchandise orders efficiently.
  • Implemented security measures such as locking doors after hours.

Industrial Machine Painter

Harrigan Industries
Germantown, WI
09.2011 - 09.2012
  • Applied paint with brushes, rollers, spray guns, or other equipment.
  • Cleaned up job sites after completion of projects.
  • Used ladders and scaffolds to reach high industrial machines.
  • Prepared surfaces by washing, scraping, sanding.
  • Inspected painted surfaces for defects such as cracking, blistering, or fading.
  • Assessed work areas to determine safety measures required before beginning the job.
  • Ensured proper ventilation while using solvents or oil-based paints.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Wore protective clothing such as masks, respirators and gloves.

Waitress

Traditional Pancake House
Greendale, WI
02.2012 - 07.2012
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Bussed tables as needed during peak hours.

Health Unit Coordinator

Franciscan Villa
South Milwaukee, WI
08.2004 - 11.2011
  • Transcribed admission, transfer and discharge records.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Assisted with orienting new employees to departmental procedures.
  • Provided administrative support to nursing staff as needed.
  • Received requests for medical records from outside agencies or individuals.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Prepared new patient files by entering demographic information into a computer system.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Entered medication orders into the pharmacy system accurately and timely.
  • Created spreadsheets and reports from data gathered from patient files.
  • Scheduled medical appointments and transportation for all patients.

Education

GED -

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Management
  • Communications
  • Cooking, Grilling, Baking
  • Problem solving
  • Switchboard operation
  • Sales
  • Billing
  • Purchasing
  • Transcription
  • Coding
  • Material Handling
  • Vacuum and Auto repair
  • Dishwashing
  • Customer Service
  • Food Handling
  • Food Presentation
  • Cleaning and Organization
  • Food Preparation
  • Event Catering

Timeline

Cook

Surburban Bourbon
09.2018 - Current

Housekeeping Cleaner

Clean Power Research
08.2017 - 09.2018

Machine Tender/Equipment Operator

SuburbanRandstad Contractor for Central Pet and Garden
05.2015 - 03.2016

Retail Stock Clerk

K-Mart Department Store
07.2012 - 09.2012

Material Liaison

LINC Logistics Company
06.2012 - 02.2015

Waitress

Traditional Pancake House
02.2012 - 07.2012

Industrial Machine Painter

Harrigan Industries
09.2011 - 09.2012

Health Unit Coordinator

Franciscan Villa
08.2004 - 11.2011

GED -

Milwaukee Area Technical College

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