Shannon Terrell
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
P.T Solutions
01.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Guest Service Agent
Drury Inn & Suites
05.2018 - 09.2021
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Patient Service Representative
Forward Dental
04.2016 - 06.2017
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Education
High School Diploma -
Milwaukee Spectrum High School
Milwaukee, WI06.2005
Skills
- Appointment Scheduling
- Patient greeting
- Scheduling appointments
- Patient confidentiality
- Customer Service
- Insurance verifying
- Data entry proficiency
- Detail Oriented
- Guest Relations
- Data Entry
Timeline
Patient Service Representative
P.T Solutions
01.2022 - Current
Guest Service Agent
Drury Inn & Suites
05.2018 - 09.2021
Patient Service Representative
Forward Dental
04.2016 - 06.2017
High School Diploma -
Milwaukee Spectrum High School
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