Summary
Overview
Work History
Skills
Timeline
Generic

Shannon TeVogt

Oak Ridge,TN

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

34
34
years of professional experience

Work History

Store Manager

GaSmart
Oak Ridge, TN
08.2015 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.

Receiving Manager

IGA Supermarket
Oak Ridge, TN
06.2015 - 06.2020
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
  • Organized warehouse storage areas by item type and category for easy access and retrieval of products.
  • Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Provided assistance in physical inventories as requested by management team members.
  • Updated inventory records to reflect new stock levels.
  • Maintained accurate records of incoming deliveries according to established procedures.

Store Manager

Dollar General Market
Oak Ridge, TN
10.2007 - 11.2014
  • Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
  • Trained new employees on company policies and procedures, as well as product knowledge.
  • Oversaw the execution of visual merchandising activities in line with corporate standards.
  • Organized store layout according to corporate guidelines while maximizing space utilization.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Established relationships with vendors to ensure timely delivery of merchandise.
  • Maintained records of inventory, sales, and personnel activity.
  • Resolved customer complaints promptly and professionally.

HR Administrator

Walmart
Knoxville, TN
06.1990 - 10.2007
  • Recruited qualified candidates for open positions within the department by conducting interviews or job fairs.
  • Resolved customer complaints in a timely manner, documented issues in the CRM system.
  • Ensured accuracy of all financial transactions including cash deposits, refunds and exchanges and gift card redemption.
  • Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
  • Assisted with developing job descriptions and updating existing ones when necessary.
  • Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
  • Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
  • Resolved employee relations issues through effective communication and problem solving techniques.
  • Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
  • Ensured compliance with federal and state labor laws by staying up-to-date on changes in legislation.

Skills

  • Customer Service Management
  • Retail Inventory Management
  • Store Merchandising
  • Project Management
  • Employee Training
  • Operations Management

Timeline

Store Manager

GaSmart
08.2015 - Current

Receiving Manager

IGA Supermarket
06.2015 - 06.2020

Store Manager

Dollar General Market
10.2007 - 11.2014

HR Administrator

Walmart
06.1990 - 10.2007

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Shannon TeVogt