Methodical and detail-oriented Vendor Compliance Manager with over18 years of experience in managing vendor relationships and ensuring compliance with customer’s requirements. Proven track record of developing comprehensive compliance programs and enhancing vendor performance through thorough assessments and strategic initiatives. Adept at management, contract negotiation, and fostering strong vendor partnerships.
Overview
20
20
years of professional experience
Work History
Vendor Compliance Manager
Dickies, A VF Outdoor Company
01.2010 - 02.2025
Develop and implement vendor compliance programs to ensure adherence to customer’s standards and company policies.
Conduct regular vendor audits and assessments to identify compliance gaps and recommend corrective actions.
Collaborate with internal stakeholders to establish vendor performance metrics and monitor vendor compliance.
Negotiate and manage vendor contracts, ensuring alignment with company objectives and regulatory requirements.
Provide training and support to internal teams on compliance requirements and best practices.
Worked as a member of the Brand Protection team, reviewing and approving seller applications, monitoring seller websites for accuracy, and working closely with 3rd party monitoring to assist with unauthorized seller removals.
Vendor Compliance Analyst
Dickies, A VF Outdoor Company
03.2007 - 12.2009
Assisted Compliance Manager with vendor guideline reviews to ensure Value Added Services accuracy, including set up in ERP.
Collaborated with Customer Experience, Sales, and E-commerce teams to resolve compliance-related issues.
Reviewed and disputed all customer deductions, minimizing revenue loss.
Managed creation of shipping labels and .com packing slips using LabelView software.
Customer Service Representative
Williamson-Dickie Mfg Co
06.2005 - 03.2007
Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Processed orders, returns, and exchanges efficiently.
Collaborated with internal teams to improve service workflows and assisted in new hire training.
Account specialist overseeing National Account order processing including EDI.
Education
Bachelor of Science - Public Management, Criminal Justice Concentration
Austin Peay State University
01.1998
Skills
Vendor Relationship Management
Contract Negotiation & Compliance
Performance Monitoring, KPIs, SLA
LabelView Software Proficiency, RFID technologies, EDI
Accomplishments
Reduced chargebacks by 50% and maintained Best in Class chargeback rate under 1% (under .5% pre covid).
Digitized vendor documentation, improving document retrieval times by 50%.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation