Shannon Thacker
Summary
Methodical and detail-oriented Vendor Compliance Manager with over18 years of experience in managing vendor relationships and ensuring compliance with customer’s requirements. Proven track record of developing comprehensive compliance programs and enhancing vendor performance through thorough assessments and strategic initiatives. Adept at management, contract negotiation, and fostering strong vendor partnerships.
Overview
20
20
years of professional experience
Work History
Vendor Compliance Manager
Dickies, A VF Outdoor Company
01.2010 - 02.2025
- Develop and implement vendor compliance programs to ensure adherence to customer’s standards and company policies.
- Conduct regular vendor audits and assessments to identify compliance gaps and recommend corrective actions.
- Collaborate with internal stakeholders to establish vendor performance metrics and monitor vendor compliance.
- Negotiate and manage vendor contracts, ensuring alignment with company objectives and regulatory requirements.
- Provide training and support to internal teams on compliance requirements and best practices.
- Worked as a member of the Brand Protection team, reviewing and approving seller applications, monitoring seller websites for accuracy, and working closely with 3rd party monitoring to assist with unauthorized seller removals.
Vendor Compliance Analyst
Dickies, A VF Outdoor Company
03.2007 - 12.2009
- Assisted Compliance Manager with vendor guideline reviews to ensure Value Added Services accuracy, including set up in ERP.
- Collaborated with Customer Experience, Sales, and E-commerce teams to resolve compliance-related issues.
- Reviewed and disputed all customer deductions, minimizing revenue loss.
- Managed creation of shipping labels and .com packing slips using LabelView software.
Customer Service Representative
Williamson-Dickie Mfg Co
06.2005 - 03.2007
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Processed orders, returns, and exchanges efficiently.
- Collaborated with internal teams to improve service workflows and assisted in new hire training.
- Account specialist overseeing National Account order processing including EDI.
Education
Bachelor of Science - Public Management, Criminal Justice Concentration
Austin Peay State University
01.1998
Skills
- Vendor Relationship Management
- Contract Negotiation & Compliance
- Performance Monitoring, KPIs, SLA
- LabelView Software Proficiency, RFID technologies, EDI
Accomplishments
- Reduced chargebacks by 50% and maintained Best in Class chargeback rate under 1% (under .5% pre covid).
- Digitized vendor documentation, improving document retrieval times by 50%.
Timeline
Vendor Compliance Manager
Dickies, A VF Outdoor Company
01.2010 - 02.2025
Vendor Compliance Analyst
Dickies, A VF Outdoor Company
03.2007 - 12.2009
Customer Service Representative
Williamson-Dickie Mfg Co
06.2005 - 03.2007
Bachelor of Science - Public Management, Criminal Justice Concentration
Austin Peay State University