Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Shannon Thacker

Summary

Methodical and detail-oriented Vendor Compliance Manager with over18 years of experience in managing vendor relationships and ensuring compliance with customer’s requirements. Proven track record of developing comprehensive compliance programs and enhancing vendor performance through thorough assessments and strategic initiatives. Adept at management, contract negotiation, and fostering strong vendor partnerships.

Overview

20
20
years of professional experience

Work History

Vendor Compliance Manager

Dickies, A VF Outdoor Company
01.2010 - 02.2025
  • Develop and implement vendor compliance programs to ensure adherence to customer’s standards and company policies.
  • Conduct regular vendor audits and assessments to identify compliance gaps and recommend corrective actions.
  • Collaborate with internal stakeholders to establish vendor performance metrics and monitor vendor compliance.
  • Negotiate and manage vendor contracts, ensuring alignment with company objectives and regulatory requirements.
  • Provide training and support to internal teams on compliance requirements and best practices.
  • Worked as a member of the Brand Protection team, reviewing and approving seller applications, monitoring seller websites for accuracy, and working closely with 3rd party monitoring to assist with unauthorized seller removals.


Vendor Compliance Analyst

Dickies, A VF Outdoor Company
03.2007 - 12.2009
  • Assisted Compliance Manager with vendor guideline reviews to ensure Value Added Services accuracy, including set up in ERP.
  • Collaborated with Customer Experience, Sales, and E-commerce teams to resolve compliance-related issues.
  • Reviewed and disputed all customer deductions, minimizing revenue loss.
  • Managed creation of shipping labels and .com packing slips using LabelView software.


Customer Service Representative

Williamson-Dickie Mfg Co
06.2005 - 03.2007
  • Provided exceptional customer support, addressing inquiries and resolving issues promptly.
  • Processed orders, returns, and exchanges efficiently.
  • Collaborated with internal teams to improve service workflows and assisted in new hire training.
  • Account specialist overseeing National Account order processing including EDI.

Education

Bachelor of Science - Public Management, Criminal Justice Concentration

Austin Peay State University
01.1998

Skills

  • Vendor Relationship Management
  • Contract Negotiation & Compliance
  • Performance Monitoring, KPIs, SLA
  • LabelView Software Proficiency, RFID technologies, EDI

Accomplishments

  • Reduced chargebacks by 50% and maintained Best in Class chargeback rate under 1% (under .5% pre covid).
  • Digitized vendor documentation, improving document retrieval times by 50%.

Timeline

Vendor Compliance Manager

Dickies, A VF Outdoor Company
01.2010 - 02.2025

Vendor Compliance Analyst

Dickies, A VF Outdoor Company
03.2007 - 12.2009

Customer Service Representative

Williamson-Dickie Mfg Co
06.2005 - 03.2007

Bachelor of Science - Public Management, Criminal Justice Concentration

Austin Peay State University
Shannon Thacker