Shannon Theiss
Oklahoma City,United States
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk
PharmaCanna
07.2021 - 01.2025
- Managed appointment scheduling and coordinated visitor access to ensure efficient front desk operations.
- Entered and managed customer data accurately, maintaining confidentiality and compliance with regulations.
- Checked customer identification and input into OMMA system, recommending medicine based on customer needs.
- Provided administrative support by answering phones and responding to emails, facilitating effective communication.
Front Desk Associate
Gold's Gym
04.2016 - 03.2020
- Review accounts and charges with guests during the check out process
- Record guest comments or complaints, referring customers to managers as necessary
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Interacting With Computers
- Performing for or Working Directly with gym members
- Making Decisions and Solving Problems for gym members
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Organizing, Planning, and Prioritizing Work
- Selling memberships
- Provided gym information by answering phones and responding to emails, facilitating effective communication with members
Sales consultant
AT&T
11.2009 - 04.2016
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers.
- Prepare sales slips or sales contracts
- Demonstrate use or operation of merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Exchange merchandise for customers and accept returns
- Estimate and quote trade-in allowances
- Place special orders or call other stores to find desired items
- Establishing and Maintaining Interpersonal Relationship
- Conducted in-depth product demonstrations to enhance customer understanding and drive sales.
- Managed customer inquiries and provided tailored solutions to meet specific needs.
- Developed and maintained strong client relationships through consistent communication and support.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Identified upselling opportunities during customer interactions to drive additional revenue.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Education
Some College - General Studies
Oklahoma State-OKC
Oklahoma, OK, United States05.1996
High School Diploma or Equivalent - General Studies
Putnam City West
Oklahoma, OK, United States05.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Excellent communication
- Multitasking Abilities
- Active listening
- Verbal communication
- Organizational skills
Certification
- Oklahoma Real Estate License - 2024
Section name
- Willing to take on additional responsibilities and challenges
- Displays excellent time management with high attention to detail
- Works effectively as a team member
- Possess effective planning, organizational, communication, presentation and interpersonal skills
Timeline
Front Desk
PharmaCanna
07.2021 - 01.2025
Front Desk Associate
Gold's Gym
04.2016 - 03.2020
Sales consultant
AT&T
11.2009 - 04.2016
High School Diploma or Equivalent - General Studies
Putnam City West
Some College - General Studies
Oklahoma State-OKC