Shannon Thomas
Greeneville,TN
Summary
Organized and dedicated Administrative Secretary with proven track record of providing exceptional customer service. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Successful at delivering vital clerical support to internal teams and customers.
Overview
31
31
years of professional experience
Work History
Administrative Secretary
State Of Tennessee - DIDD
04.2019 - Current
- Strong communication and interpersonal skills.
- Established strong working relationships with staff, vendors and and contacts regarding individuals.
- Responded to inquiries from callers seeking information regarding what DIDD can offer.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Keep hard files up to date in EMR system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Order and restock supplies and submitted purchase orders to maintain stock levels.
- Managed phone and email correspondence and handled incoming and outgoing faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Created Administrative Secretary manual
- Updated insurance primer when needed and forward to East Director
- Interact with vendors, and professional services personnel to receive equipment orders and schedule appointments for appropriate vendors and personnel with instructions
- Contact between clients and vendors to have maintained effective lines of communication.
- Created report for equipment on caseload.
- Created report for managing appointments, to make sure everything is scheduled in timely manner.
- Created report to keep track of PO's from vendors for equipment that we need to deliver.
- Create/close all workorders for equipment on TIMS system.
- Every Monday process Batch Management report to validate charges from EMR week prior.
- Every Monday validate MEF's time for work week prior.
- Input personal demographics into EMR system for therapists.
- Add all appointments into EMR system.
- Download intake packet, and insurance information into EMR system
- Schedule all appointments, including in clinic, mobile services and home visits in outlook calendar daily.
- Work closely with shop supervisor in regards to shop projects
- Provide MEF's/shop supervisor updated work log daily.
- Provide MEF's with daily appointments paperwork daily.
Office Manager
Dr. Daniel T. Stewart DDS
09.2016 - 03.2019
- Maintained computer and physical filing systems.
- Maintained and updated filing systems for paper and electronic documents.
- Generated past due reports for collections company.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments.
- Established workflow processes, monitored daily productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Obtained insurance authorizations.
- Input insurance payments in computer system to create invoice to patients.
- Contacted insurance companies when authorization or payment issues arise.
- Input all patient demographics into computer
- Walked through schedule daily with doctor and assistant.
- Get any additional emergency appointments approved by doctor before adding to compact schedule.
- Handle phone calls in professional manner.
- Distribute faxes, mail and email to correct individuals in office.
- Helped implement new computer system and transferring information between two systems.
Account Receivable Clerk
Darice, Inc AKA: Pat Catans Craft Center
04.1992 - 02.2013
- Print, prepare and maile invoices to customers.
- Followed up overdue payments and payment plans from upper management.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts with upper management to establish discounts on accounts with large purchase orders.
- Worked with Account Payable to establish payment plans.
- Handled mailed in payments and processed to make sure deposits match daily.
- Processed payments daily
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Was sole Accounts Receivable Clerk for 3 years.
Education
High School Diploma -
Strongsville High School
Strongsville, OH05.1994
Skills
- Fiscal Reporting, payments
- Organizing and Categorizing Data
- Schedule Management in Outlook
- Google Docs, Microsoft Office, Excel Functions
- Issue Response and Resolution
- Supply Management
- Database and Client Management Systems
- Billing and Invoicing
- Workflow Processes
- Postage Meter
- Office Supplies and Inventory
- Data Entry
- Answer phones
- Operates and maintains office equipment
- Maintains filing system
- 10 Key
Timeline
Administrative Secretary
State Of Tennessee - DIDD
04.2019 - Current
Office Manager
Dr. Daniel T. Stewart DDS
09.2016 - 03.2019
Account Receivable Clerk
Darice, Inc AKA: Pat Catans Craft Center
04.1992 - 02.2013
High School Diploma -
Strongsville High School
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