Shannon Thomas
Papillion,NE
Summary
In high-pressure environments, I thrive, showcasing exceptional problem-solving and communication skills. My leadership is widely recognized for fostering teamwork and significantly boosting operational efficiency. With a knack for both critical thinking and time management, I ensure mission success through a blend of strategic insight and interpersonal skills. As a detail-oriented team player, I bring strong organizational skills and a proven ability to handle multiple projects simultaneously with precision. I am an organized and dependable professional, adept at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to help meet team goals and drive success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Command First Sergeant
United States Air Force
02.2021 - 05.2024
- Principal advisor to US Strategic Command's Commanders and Civilian leaders concerning the health, morale, welfare, discipline, and recognition for 3,764 local and geographically separated personnel.
- Elevated unit readiness by leading focus groups, collecting feedback from mid-level managers that led to the creation and implementation of a new 16-hour course focused on developing supervisors in the organization.
- Closed resiliency gap in organization by coordinating with the Office of the Secretary of Defense and other key stakeholders to create and fund a military family life consultant counselor that could be used by all organization personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Senior Enlisted Leader, 55th Maintenance Squadron
United States Air Force
02.2019 - 02.2021
- Led organization through historic 500-year flood recovery and relocation of daily maintenance operations for 298 military and civilian personnel.
- Key planner for unit relocation to Lincoln Airport for 18-month runway closure. Unit met every mission tasking and was directly responsible for 21,000 flying hours during closure.
- Managed budgets responsibly; optimized allocation of financial resources toward priority items without compromising quality or effectiveness.
- Enhanced team performance by implementing effective communication strategies and streamlining processes.
- Implemented quality assurance measures to maintain high-performance standards throughout the organization.
- Adapted organizational structure as needed in response to changing conditions or requirements.
- Conducted performance evaluations for subordinates, providing constructive feedback for improvement and recognizing achievements.
- Collaborated with cross-functional teams to develop strategic plans for future growth and mission success.
- Coordinated logistics efforts for large-scale deployments or exercises, ensuring timely arrival of equipment and personnel at designated locations.
- Mentored junior enlisted members, facilitating career advancement opportunities and personal development.
- Oversaw security protocols, maintaining safety standards and ensuring compliance with regulations across all levels of personnel.
- Delivered informative briefings to senior leadership on operational status, challenges faced, and proposed solutions for continuous improvement.
- Identified potential risks or threats affecting mission readiness; developed mitigation plans accordingly.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Prepared and submitted personnel, ordnance and operational reports.
Senior Enlisted Leader, 69th Maintenance Squadron
United States Air Force
05.2017 - 02.2019
- Led 230 personnel across two locations in the United States and one overseas location
- Managed maintenance, scheduling and repairs for fleet of 14 RQ-4 Global Hawk unmanned aerial aircraft valued at $911,000,000.
- Gave individual evaluations based on fitness and combat readiness.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Managed budgets responsibly; optimized allocation of financial resources toward priority items without compromising quality or effectiveness.
- Enhanced team performance by implementing effective communication strategies and streamlining processes.
- Established strong relationships with external partners to enhance collaboration on joint missions.
- Facilitated inter-departmental cooperation to achieve shared goals efficiently while minimizing conflicts.
Superintendent of Fabrication Flight
United States Air Force
04.2016 - 05.2017
- Led largest Fabrication Flight in largest Major Command in United States Air Force consisting of 178 personnel.
- Created culture of excellence in organization. In total, 32 personnel were given awards, promotions, or career broadening experiences under her time leading the organization.
- Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
- Optimized resource allocation to minimize delays and maximize project success.
- Championed continuous improvement initiatives within the organization, introducing new methodologies to increase productivity and reduce overall project costs.
First Sergeant in 7 Organizations Across the World
United States Air Force
01.2009 - 04.2016
- Over 7-year span of time as a First Sergeant, led 1,953 personnel in medical, logistics, flying, and security organizations in both Florida and in the United Kingdom.
- Key and principal advisor unit 14 military Commanders on recognition, discipline, morale & welfare, behavioral health concerns, conflict resolution and personnel challenges.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Master of Science - Business Administration And Management
Trident University International
Cypress, CA01.2021
Bachelor of Arts - Computer Science
Southwestern College
Winfield, KS05.2011
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Montgomery, AL03.2011
Associate of Science - Aerospace Ground Equipment Technology
Community College of The Air Force
Montgomery, AL08.2007
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Multitasking Abilities
Excellent Communication
Critical Thinking
Problem Resolution
Verbal Communication
Organization and Time Management
Calm Under Pressure
Certification
- Professional Management Certification, Community College of the Air Force, 2012
Timeline
Command First Sergeant
United States Air Force
02.2021 - 05.2024
Senior Enlisted Leader, 55th Maintenance Squadron
United States Air Force
02.2019 - 02.2021
Senior Enlisted Leader, 69th Maintenance Squadron
United States Air Force
05.2017 - 02.2019
Superintendent of Fabrication Flight
United States Air Force
04.2016 - 05.2017
First Sergeant in 7 Organizations Across the World
United States Air Force
01.2009 - 04.2016
Master of Science - Business Administration And Management
Trident University International
Bachelor of Arts - Computer Science
Southwestern College
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Associate of Science - Aerospace Ground Equipment Technology
Community College of The Air Force
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