Shannon Thomas
Charlotte,NC
Summary
Experienced healthcare professional with a proven track record in both patient care and administrative roles. Demonstrates a strong work ethic and adaptability, with excellent multitasking and organizational abilities. Skilled in providing compassionate care, managing patient admissions, and ensuring HIPAA compliance.
Overview
8
8
years of professional experience
Work History
Patient Access Representative/ Certified Nursing Assistant
Atrium Health
Charlotte, NC
10.2019 - Current
- Coordinated patient admissions and registrations, enhancing the efficiency of administrative processes.
- Streamlined billing inquiries and payment processes for patients, improving customer service and satisfaction.
- Assisted in emergency situations, providing first aid and supporting healthcare team members, showcasing ability to work under pressure.
- Led training sessions for new staff on quality assurance and HIPAA compliance, demonstrating leadership and expertise.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided support to patients in performing daily activities such as bathing, dressing, and grooming.
Dialysis Technician
DaVita
Charlotte, NC
04.2018 - 08.2020
- Educated patients and family members on kidney disease management techniques.
- Customized dialysate solution according to prescribed formula for personalized patient care.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Performed catheter insertions for hemodialysis treatments.
- Participated in performance improvement activities as required by facility policy.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
Unit Coordinator/ Certified Nursing Assistant
CaroMont Health
Gastonia, North Carolina
09.2016 - 01.2018
- Implemented strategies to improve quality outcomes and customer satisfaction levels.
- Assisted in the development of unit policies and procedures.
- Maintained accurate records and documentation for all patients on the unit.
- Successfully maintained open lines of communication between hospital departments, medical staff, families, and community agencies to address patient care issues.
- Supported patients in performing essential tasks such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
Education
Certified Nursing Assistant -
SUNY REOC
Rochester08-2010
Skills
- Patient Care
- HIPAA Compliance
- Administrative Support
- Training Coordination
- Multitasking and Organization
- Quality Assurance
- Registration management
- Customer Service
- Call Screening
References
References available upon request.
Timeline
Patient Access Representative/ Certified Nursing Assistant
Atrium Health
10.2019 - Current
Dialysis Technician
DaVita
04.2018 - 08.2020
Unit Coordinator/ Certified Nursing Assistant
CaroMont Health
09.2016 - 01.2018
Certified Nursing Assistant -
SUNY REOC