Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Thomas

Hamilton

Summary

Experienced Senior Account Specialist with comprehensive background in managing accounts payable processes and ensuring timely and accurate financial transactions. Successfully implemented process improvements, enhancing workflow efficiency and reducing discrepancies. Demonstrated ability in account management and invoice reconciliation.

Overview

11
11
years of professional experience

Work History

Office Manager

Qualiturn Inc.
11.2024 - Current
  • Handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Providing exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamline office operations by implementing efficient filing systems and organizational strategies.
  • Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managing vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provide comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enter and process weekly payroll, including deductions for garnishments insurance premiums, and personal time off.

Senior Accounts Payable Specialist

Element Materials Technology
06.2022 - 10.2024
  • Resolved complex payment issues through diligent research, clear communication with stakeholders, and timely escalation when needed.
  • Handled sensitive employee expense reimbursements in a discreet manner while adhering to established corporate policies regarding allowable expenditures.
  • Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
  • Provided accounts payable expertise to managers and staff members.
  • Communicated with vendors to resolve discrepancies impeding payments.
  • Conducted thorough analysis of aged payables reports to identify potential issues and recommend corrective actions to management.
  • Managed a high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
  • Performed regular account reconciliations with bank statements to validate financial transactions'' accuracy in accounting records.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Handled day-to-day accounting processes to drive financial accuracy within the accounts payable department.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Facilitated weekly payment runs, assisting teammates with compiling vendor aging reports.
  • Processed ACH returns, refer to maker checks, and bank reconciliations.
  • Worked collaboratively with Senior Accountants to resolve errors and reconcile bank discrepancies.
  • Directly assisted in training new-hires.
  • Maintained high volume processing and monitoring of multiple payables email boxes and document storage areas.

Optometric Technician

Myeyedr
11.2021 - 05.2022
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.

Administrative Support Assistant

Sojourner Recovery Services
07.2019 - 01.2020
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Office Manager

Grk Manufacturing
03.2014 - 10.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

GED -

Hamilton High School
Hamilton, OH

Skills

  • Bank reconciliation
  • Invoice processing
  • Payment processing
  • Workflow coordination
  • Cash flow forecasting
  • GAAP
  • Check run preparation
  • Accounts payable management
  • Reviewing open payables
  • AP operational expertise
  • Month-end closing
  • Payroll processing
  • Account reconciliation
  • Financial reporting
  • Payment coding
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Critical thinking
  • Bill payment and recordkeeping
  • Adaptability and flexibility

Timeline

Office Manager

Qualiturn Inc.
11.2024 - Current

Senior Accounts Payable Specialist

Element Materials Technology
06.2022 - 10.2024

Optometric Technician

Myeyedr
11.2021 - 05.2022

Administrative Support Assistant

Sojourner Recovery Services
07.2019 - 01.2020

Office Manager

Grk Manufacturing
03.2014 - 10.2018

GED -

Hamilton High School

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