Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Thomas

Albany,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Plant Technician

Proctor & Gamble
09.2023 - Current
  • Performed thorough root cause analyses on mechanical failures to implement corrective measures that prevented future occurrences.
  • Enhanced team morale and performance by fostering a supportive work environment that valued collaboration, open communication, and professional growth.

Customer Service Representative

Aetna, UHC, Humana Insurance
01.2020 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Lead Dental Assistant

Affordable Dentures & Implants
03.2016 - 02.2021
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Education

Associate of Applied Science - Dental Health

Albany Technical College
Albany, GA
12-2015

High School Diploma -

Dougherty High School
Albany, Ga
05-2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

Timeline

Plant Technician

Proctor & Gamble
09.2023 - Current

Customer Service Representative

Aetna, UHC, Humana Insurance
01.2020 - 03.2023

Lead Dental Assistant

Affordable Dentures & Implants
03.2016 - 02.2021

Associate of Applied Science - Dental Health

Albany Technical College

High School Diploma -

Dougherty High School

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Shannon Thomas