SHANNON THOMPSON
Costumer service
Elkin,NC
Summary
I am well-qualified at managing, regulating for safety, and problem solving many priorities with a positive attitude. Eager to reach company and team goals with a passion. Keeping willingness to improve and learn more to excel further in my hospitality for costumer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Cashier/Shift Leader
Stewarts Shop, Circle K Mobile
07.2019 - 12.2021
- Opened and closed locations and monitored shift changes to ensure successful operations and strategies and maximize business success.
- Boosted sales by promoting, and cultivating the best costumer service.
- Lead shifts to help and support staff by putting effort in stocking, cleaning, and organizing the shop freezer, and back cooler
- While making ice cream, milkshakes, coffees, pizza, sandwiches, soups, and ect
- Performed cash checks and made bank deposits with over a thousand dollars counted throughout the day.
- I placed oder venders such as Pepsi, Coke, Coremark and, Croton Farms.
Hostess/ Waitress
T.G.I Fridays
06.2018 - 12.2021
- Answered questions or concerns about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and maintained energy and enthusiasm in a fast-paced environment.
- Lead all the other host’s in rotation, cleaning, setting tables, and packed up togo orders with a smile.
- Memorized the menu offering recommendations to upsell appetizers, desserts, drinks, and, ect
- Serving food to guests ensuring an enjoyable dining experience.
Traveling Supervisor
Sheetz Convenience Store
02.2023 - Current
- Represents HR Travels to different store locations training and ensuring everyone's safety following proper procedures. Creating the best experience for both crew members and guest.
- Maintaining to follow a great system and work environment. Managing retail, register, kitchen, and inventory. Along with any orders from my superiors.
- Flexible with my availability, covering shifts and always willing to relocate.
Server/Bartender
Angry Troll Brewing
10.2022 - Current
- Served high verity of customer volumes during special events, nights, and weekends.
- Maintain composure in fast paced, challenging situations, keeping attentiveness to meet needs of multiple guest.
- Pitched in with big events parties, and concerts ect. Keeping organized and cultivating ways to problem solve while making a positive work environment.
Service/Kitchen Manager
Chipotle Mexican Grill
08.2021 - 09.2022
- Confident and organized upholding high standards for meeting food quality, portions, and safety. Supporting crew member's and kitchen.
- Followed though with all tasks conducting daily checks for correct temperatures to verify, proper food storage, container labeling, and surface cleaning.
- Coaching all teammates and helping to complete all online and catering orders. While ensuring guest are well taken care of and provided with the best costumer service.
Christian Camp Counselor
Inspire Sports Camps
08.2018 - 07.2020
- A seasonal volunteer job participated in meetings to coordinate with Christian ministry's providing inner city kids with an overnight camp and opportunity to new experiences.
- Planned drama productions, and fun activitys. Sharing my testimony and teachings from the word of God.
- Followed a very strict schedule holding myself accountable for having my group of campers arrvie on time or even early for a better reward.
Crew Member
Gregory Saso Cleaning Company
07.2016 - 08.2018
- Detail oriented, worked on a cleaning team to service homes, offices and other commercial buildings.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned windows, tiles, wood floors, carpets with professional supplies, tools and equipment.
- Followed a strict time frame to be fast and efficient to keep us on schedule and allow room for more locations to clean during the work day.
Education
High School Diploma -
Highland Highschool
2013.08 - 2016.06
Skills
- Investigating Complaints
- Team work
- Problem Solving
- Relationship Building
- Staffing and Sales Reporting
- Public Speaking
- Training and Development
- Enforcement of Safety Regulations
- Coaching and Mentoring
- Time Management
- Catering Services
- Retail Store Management
- Leadership Training and Development
- Hospitality and Accommodation
- Adaptable and Flexible
Timeline
Traveling Supervisor
Sheetz Convenience Store
02.2023 - Current
Server/Bartender
Angry Troll Brewing
10.2022 - Current
Service/Kitchen Manager
Chipotle Mexican Grill
08.2021 - 09.2022
Cashier/Shift Leader
Stewarts Shop, Circle K Mobile
07.2019 - 12.2021
Christian Camp Counselor
Inspire Sports Camps
08.2018 - 07.2020
Hostess/ Waitress
T.G.I Fridays
06.2018 - 12.2021
Crew Member
Gregory Saso Cleaning Company
07.2016 - 08.2018
High School Diploma -
Highland Highschool
2013.08 - 2016.06
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