Summary
Overview
Work History
Education
Skills
Activities
USA Diving Platform National Champion
Timeline
Generic

Shannon Thompson

Goodyear,Arizona

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Outbound Associate Print Operator

Amazon
10.2020 - Current
  • Maintain Kornit printer, ensure proper SOS and EOS operations
  • Amazon Learning Ambassador 2021
  • Ensure quality control - print color, size and location
  • Communicate and assist Production Assistant and trouble shoot printer issues
  • Take initiative to perform any job related duties requested/cross train all outbound/inbound tasks
  • Track, prioritize, redirect CPT's
  • Reassign printers through Pancake (active/inactive/tees/fleece)
  • Understanding of daily (24 hr) production goals and how it correlates to WIP, VTO, VET and MET
  • Submit trouble tickets on printers
  • GEMBA board presentations
  • Multi-wall, Single ship, mult-ship, neck tags, pick.
  • Streamlined order processing for increased efficiency by effectively prioritizing and managing tasks.
  • Collaborated closely with team members to ensure timely fulfillment of orders, improving overall productivity.
  • Provided comprehensive product knowledge training to new employees for improved performance in their roles.
  • Improved communication between departments by proactively sharing updates on order status and delivery issues.
  • Identified opportunities for process improvements within the department resulting in increased productivity levels.
  • Monitored performance metrics regularly allowing for data-driven adjustments that led to better results.
  • Actively participated in ongoing professional development initiatives gaining valuable skills applicable to an Outbound Associate role.
  • Optimized workload distribution among team members leading to more efficient task completion.
  • Enhanced team morale by recognizing achievements, offering constructive feedback, and fostering a supportive atmosphere.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate product information.

Business Development Manager/Account Executive

ExactDrive
04.2018 - 11.2019
  • Research companies and individuals online (especially on social media) to identify new leads and potential new markets
  • Research the needs of other companies and find key decision maker
  • Contact potential clients via email or phone to establish rapport and set up meetings
  • Set minimum 5 meetings per week, manage daily phone and email contacts, walk-in to local businesses
  • Plan and oversee new marketing initiatives
  • Attend conferences, meetings, and industry events
  • Create, present and educate potential clients via powerpoint
  • Develop a trusted advisor relationship with key accounts
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

Senior Account Manager

Clipper Magazine
02.2019 - 08.2019
  • Prospect, research and set appointments with decision-makers in the Goodyear, Avondale, Tolleson and Buckeye areas
  • Maintained 50 client contacts per day and minimum 10 presentations/week
  • Design/build marketing campaigns and ads for clients in Clipper Magazine
  • Built new advertising clients by at least 50% per quarter publication
  • Processed client ads and orders within strict deadlines.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Expanded market share by identifying new business opportunities and securing high-value accounts.
  • Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

Account Manager

Az BIG Media
06.2011 - 08.2015
  • Develop and execute innovative marketing strategies for the large and small companies utilizing print, online, event sponsorships and social media to increase exposure to businesses, drive clientele and revenue
  • Create sponsorships to gain exposure for clients' and increase Az BIG Media's yearly revenue and market
  • Responsible for a $300,000 annual sales budget in print (average contract $2,000) and $200,000 in sponsorship budget
  • Consistently renew clients for repeat sponsorships year after year
  • Responsible for increasing pipeline with new advertisers and increasing current advertiser's advertising spends
  • Develop relationships with local associations to partner on editorial content and encourage corporate members to advertise with the publication
  • Marketing, create and sell sponsorships to host prestigious awards events, networking with 'C' level business executives
  • Consistently manage 50 account interactions per day, as well as set up and attend new client meetings, existing client meetings, traffic web and print ads, and contribute contact information to editor for articles
  • Manage over 300 accounts per year
  • Team leader and trainer/mentor for new hires.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Account Executive

iheartmedia
08.2007 - 03.2011
  • Generate revenue by prospecting, seeking out, and selling new local-direct and agency accounts
  • Call on and service current local direct and agency accounts
  • Create, compose, and present formal client presentations
  • Develop individual revenue-generating NTR and Promotional programs utilizing a combination of on-air and on-line advertising
  • Develop promotional sponsorship program opportunities as incentives for new and existing clients to advertise on Clear Channel Radio stations, in addition to generating money for the Sales Department
  • Maintain, service and up-sell repeat accounts
  • Write client on-air and on-line advertising copy
  • TAPWEB and Scarborough's qualitative and quantitative research to present to prospective and current clients.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Collaborated with internal teams to develop account strategy.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

Education

Elementary Education -

Arizona State University
01.2006

Skills

  • Customer Rapport
  • Phone-Based Research
  • Outbound Calling
  • Needs Assessment
  • Client Relationship Management
  • Salesforce
  • Outbound Sales
  • Customer Retention
  • High-Volume Call Environments
  • Strong negotiation
  • Team collaboration
  • CRM software proficiency
  • Time management

Activities

  • Top Salesperson - Az BIG Media, Arizona Business Magazine and azbigmedia.com 2013, 2014
  • Steering Committee Board Member, Diversity Leadership Alliance, 2011
  • Arizona State University Diving Team 1/92 to 5/93
  • Standards Chairwoman, Gamma Phi Beta, Spring Semester, 1993

USA Diving Platform National Champion

National Junior Olympics USA Diving Champion on Platform, 1986

Member of USA Diving National Junior Olympic Team, 1986

Gamma Phi Beta, Arizona State University, 1992-1994

Timeline

Outbound Associate Print Operator

Amazon
10.2020 - Current

Senior Account Manager

Clipper Magazine
02.2019 - 08.2019

Business Development Manager/Account Executive

ExactDrive
04.2018 - 11.2019

Account Manager

Az BIG Media
06.2011 - 08.2015

Account Executive

iheartmedia
08.2007 - 03.2011

Elementary Education -

Arizona State University

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Shannon Thompson