Shannon Thompson
Retail Clerk
Phoenix,AZ
Summary
Seasoned professional with a robust background in transportation and veterinary care, notably with Swift Transportation. Excelled in maintaining transportation safety and delivering exceptional customer service, ensuring high satisfaction levels. Skilled in GPS route planning and adept at providing compassionate animal care, demonstrating a unique blend of technical and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Truck Driver
western flyer express
Oklahoma City, OK
06.2024 - 12.2024
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Followed regular schedule of pickups for individual customers and groups.
- Managed personal driving time according to Hours of Service regulations.
OTR Truck Driver
Swift Transportation
Phoenix, AZ
06.2014 - 04.2024
- Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image toward company named on truck.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reported promptly to management traffic accidents or mechanical breakdowns and coordinated with other fleet drivers on handling and delivery.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Followed specific route assignments as directed by dispatchers or supervisors.
Veterinary Technician
Bluepearl Emergency Pet Hospital
Peoria, AZ
03.2014 - 12.2019
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Obtained relevant health history and information from clients to maintain medical charts.
Education
Associate of Science - Veterinary Science
Kaplan College
Phoenix, AZ06-2014
Skills
- Load security
- Transportation safety
- Commercial driving
- Trained in 48 states safety regulations
- Customer-oriented
- Customer service
- GPS and route planning
- Air brake certification
Affiliations
- wife
- grandmother
- customer representative
- OTR CDL first responder
- small animal advocate
Accomplishments
associate of the month (petsmart)
merit award (college)
diploma petstylist learning institute
Smith system (advanced driver)
MDA recognition (volunteer)
Nursing assistant training program
Certificate of attendance (veterinary specialty team)
Award of excellence (staff awards)
Most positive attitude (staff awards)
customer relations
- the pantry (homeless pantry)
- petsmart (groomer)
- CNA (ridgecrest hospital)
- walgreens (retail clerk)
Timeline
Truck Driver
western flyer express
06.2024 - 12.2024
OTR Truck Driver
Swift Transportation
06.2014 - 04.2024
Veterinary Technician
Bluepearl Emergency Pet Hospital
03.2014 - 12.2019
Associate of Science - Veterinary Science
Kaplan College
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