Overview
Work History
Timeline
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Shannon Thompson

Houston,TX

Overview

15
15
years of professional experience

Work History

Licensed Life Agent

Senior Life Insurance Company
03.2024 - Current
  • Held and maintained a valid professional license as an Insurance Agent, ensuring compliance with state regulations and industry standards
  • Provided expert advice to clients on Final Expense insurance products
  • Collaborated with underwriters and insurance carriers to negotiate favorable terms and coverage options for clients

B2B Sales Representative

Ready Reviews
12.2022 - 03.2024
  • Company Overview: Remote
  • Identified new business opportunities through market research and cold calling, leading to a 40% increase in the customer base
  • Negotiated contracts and pricing agreements with clients
  • Managed a pipeline of leads and prospects using CRM software, ensuring timely follow-up and accurate forecasting
  • Remote

Tech Support Specialist

Asurion
Houston, TX
06.2019 - 11.2019
  • Company Overview: Houston, TX
  • Provide adequate and efficient customer service for various campaigns at Asurion
  • These campaigns included but were not limited to
  • Staples: troubleshoot issues via calls and chats for Staples customers regarding warranty issues with laptops, printers, and scanners
  • This included driver issues, possible malware infection, and various other core issues with equipment in question
  • IOS and Android devices (phones, watches, & tablets): troubleshoot issues via calls, but mostly chat for IOS & Android operating systems
  • Customers issues were solved 98% of the time during the allotted time frame for said chat or call
  • Frontier Premium Tech Support Specialist (Frontier Communications): included everything mentioned above (IOS, Android, laptops, printers, scanners) but also included desktops-malware removal, anti-virus installation and a plethora of other remote functions
  • This also included internet troubleshooting, router troubleshooting, and basically anything with 'smart technology'-(echo dots, washers/dryers/ & other appliances)
  • I also served as a liaison for the customer and Tier 1 Support, Billing, and appointment scheduling
  • I maintained an overall metric score of 92% efficiency, and received two awards for doing so
  • Houston, TX

Belt Operator

P&LS Schlumberger
West, TX
06.2018 - 05.2019
  • Company Overview: West, TX
  • Maintained a reliable communication and service with the 'FRAC CAT' in order to insure a steady amount of sand flowed through the 'hopper' system in order to achieve the goal of stage fracking and ensuring the lives of those on the line were not affected in a negative and or possibly detrimental way
  • Kept up with flow-communicated with FRAC CAT for spills and or possible pressure upticks
  • Survived 2 layoffs where over half were let go, most of whom were with the company far longer than myself
  • West, TX

Custodian

Columbus 1st Church of the Nazarene
Columbus, TX
02.2010 - 03.2018
  • Company Overview: Columbus, TX
  • Church clean up inside/out occasional contract work (skilled-remodel)
  • Cleaned church weekly, cut grass, changed toilets, sinks, skilled labor
  • Columbus, TX

Customer Service Agent

Sam's Club
Houston, TX
07.2015 - 06.2017
  • Company Overview: Houston, TX
  • Handled incoming inquiries, for orders, accounts and literally anything to do with a issue a customer had in regards to Sam's Club
  • Promoted to Senior Agent
  • Received 9 awards for high metrics and also led my team to a victory through a company wide challenge twice
  • Houston, TX

Timeline

Licensed Life Agent

Senior Life Insurance Company
03.2024 - Current

B2B Sales Representative

Ready Reviews
12.2022 - 03.2024

Tech Support Specialist

Asurion
06.2019 - 11.2019

Belt Operator

P&LS Schlumberger
06.2018 - 05.2019

Customer Service Agent

Sam's Club
07.2015 - 06.2017

Custodian

Columbus 1st Church of the Nazarene
02.2010 - 03.2018

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Shannon Thompson