Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon Thornton

Irvine,CA

Summary

Reliable Inventory Control Manager with 2.5+ years of experience in leading an operations team to execute client order fulfillment, manage shipping and receiving, and ensure inventory accuracy. Displays positive attitude and dedication to deliver quality customer service in a retail setting. Effective communication skills used when partnering with management teams and corporate partners.

Overview

10
10
years of professional experience

Work History

Inventory Control Manager

David Yurman
Costa Mesa, CA
08.2021 - Current
  • Conduct regular physical counts of all products in inventory
  • Investigate root causes of inventory discrepancies by conducting thorough research into relevant reports and documents.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations and sales staff by providing guidance, training, and support in order to meet company objectives.
  • Manage repair business by distributing client repairs to corresponding vendors, manage client expectations, and ensure accuracy of work performed.
  • Resolve customer service issues involving product quality, returns/exchanges, and repair issues
  • Collaborate with corporate partners in IT, Repairs, Buying Team, and Finance to resolve client and product related inquiries.

Operations Associate

David Yurman
Costa Mesa, CA
10.2018 - 06.2021
  • Collaborate with different stores and oversee shipments to move product and meet customer needs
  • Apply quality customer service to fulfill daily activities
  • Restock sales floor and back office with supplies/packaging
  • Resolve transaction mistakes, returns, and product issues

Associate Trainer

Panera Bread
Lake Forest, CA
08.2014 - 08.2016
  • Onboarded and trained new associates to effectively perform daily tasks
  • Restocked supplies in corresponding work stations
  • Collaborated with other divisions of the store to complete client orders
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Arts - Sociology

California State University - San Marcos
San Marcos, CA
05.2023

Skills

  • Customer Service
  • Team Collaboration
  • Attention to Detail
  • Task Prioritization
  • Organizational Skills
  • Communication
  • Critical Thinking
  • Staff Training

References

References available upon request.

Timeline

Inventory Control Manager

David Yurman
08.2021 - Current

Operations Associate

David Yurman
10.2018 - 06.2021

Associate Trainer

Panera Bread
08.2014 - 08.2016

Bachelor of Arts - Sociology

California State University - San Marcos

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