Shannon Tindle
Customer Service Specialist
Marietta,GA
Summary
Communications and Marketing Management graduate with 10+ years experience with proven customer service, communication, sales, and office management skills. Seeking a position to contribute to the planning, organizing, and implementing of marketing strategies to create and satisfy product/service demand and thereby improve profitability for the firm.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Carmax
Kennesaw, GA
02.2022 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Ensure that every customer receives an iconic experience, whether in person or over the phone
Service Industry Professional
Big Fish Grill, Ocean View DE
Ocean View, DE
10.2017 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 300 customers each day.
- Elegant banquette planning and preparation for special events.
- Bartended, served and hostessed whenever I was needed.
Service Industry Professional
Boat House
Bethany Beach, DE
04.2021 - 11.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
The Cottage Cafe
Bethany Beach, DE
03.2015 - 11.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Manager
Blue Crab Restaurant
Bethany Beach, DE
03.2015 - 10.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Marketing Coordinator
Weight Watchers Center
Silver Spring, MD
01.2008 - 01.2012
- Supported events at the center by organizing set-up and breakdown - Inventory 100+ products (e.g., cookbooks, food items) and restocked key promotional items
Office Manager
Oaks HVAC Company
Silver Spring, MD
01.2004 - 01.2012
- Office administrative duties for a family owned business - Ensured that the office operated efficiently and smoothly - Communicating with clients (commercial and residential) - Management of billing/invoices
Project lead
Community Service, Appalachia Service
Washington, DC
01.2004 - 01.2008
- Annually organized and participated in four summer service projects through the local church with a team of six volunteers in central Appalachia (Kentucky and West Virginia) to install new roofing, floors and a staircase to improve families’ homes.
Education
Bachelor of Arts - Communications, Marketing Management
Salisbury University
Salisbury, MDSkills
- Leadership
- Communication, Writing and Presentation Expertise
- Customer Service and Etiquette
- Marketing and Brand Awareness Strategies
- Calm and Professional Under Pressure
- Responsible, Punctual and Organized
- Outstanding Time Management
- Team Player
- Inventory Management and Ordering
- Attention to detail
- Upbeat and Positive Personality
- Patient and Empathetic
Certification
- CNP - Certified Notary Public
Timeline
Customer Service Specialist
Carmax
02.2022 - Current
Service Industry Professional
Boat House
04.2021 - 11.2021
Service Industry Professional
Big Fish Grill, Ocean View DE
10.2017 - 01.2022
Server
The Cottage Cafe
03.2015 - 11.2017
Restaurant Manager
Blue Crab Restaurant
03.2015 - 10.2017
Marketing Coordinator
Weight Watchers Center
01.2008 - 01.2012
Office Manager
Oaks HVAC Company
01.2004 - 01.2012
Project lead
Community Service, Appalachia Service
01.2004 - 01.2008
Bachelor of Arts - Communications, Marketing Management
Salisbury University
Similar Profiles
Jordan J. ChachereJordan J. Chachere
Sales Consultant at CarMaxSales Consultant at CarMax
Yazmin RodriguezYazmin Rodriguez
Inventory Specialist at CarMaxInventory Specialist at CarMax
Himanshu Manny VyasHimanshu Manny Vyas
Sales, Service, Merchandising Manager at CarMaxSales, Service, Merchandising Manager at CarMax
Natasha RiveraNatasha Rivera
Flow Inventory Associate IV at CarMaxFlow Inventory Associate IV at CarMax
Rachel CarterRachel Carter
Professional Reviewer at American Association of Nurse Practitioners-Certification BoardProfessional Reviewer at American Association of Nurse Practitioners-Certification Board