Shannon Tittle
127 Sandest Dr,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Health Technician
Veterans Administration Community Based Outreach Clinic
11.2014 - Current
- Performs both administrative (clerical) and clinical duties
- Operate CPRS and VISTA in order to enter and retrieve sensitive information
- Communicate effectively with both professional and non-professional employees
- Identifies area or personnel at risk and implements corrective action
- Actively participates in safety activities such as inspection
- Performs and documents vital signs, simple neurological checks, heights, weight, blood glucose testing, specimen collection
- Ensure appropriate specimen receipt, handling, and processing to promote accurate, reliable laboratory results
- Schedule, cancel, and reschedule patient' appointments, an/or consults
- Verify and update demographics of veterans and insurance information, processes all emergency and non-emergency transfers using VISTA and CPRS
- Routinely trained incoming employees and gave their rating to the supervisor for further evaluation.
- Contributed to successful accreditation reviews through adherence to established policies, procedures, and guidelines within the healthcare facility.
- Supported physicians inpatient consultations, effectively communicating relevant medical information.
- Conducted preventive maintenance on medical equipment, extending its lifespan and reducing repair costs.
Medical Technician
U.S. Military Entrance Processing Station
07.2008 - 10.2014
- Developed and field study a new produce to monitor patients referrals
- Developed Standard Operation Procedure (SOP) manual
- Manages medical consultations to include verifying doctor's orders or requests from the service liaisons
- Performed phlebotomy on various incoming applicants safely
- HIV/DAT Coordinator
- Conduct and perform health assessments on U.S
- Military personnel (vital signs, auto refraction)
- Calibrates medical equipment
- Monitors and track data sent and received to higher for daily workload
- Assist in the proper workload / work flow runs smooth daily
- Ensure quality control of medical records on a daily basis
- Maintain the scheduling of patient appointments, training of staff members and red carpet treatment
- Knowledge of standard medical terminology for human body, diseases, illnesses, treatment procedures, and physical/emotional reactions, and the appropriate ICD9-10 codes for medical issues, sufficient to address applicant questions, to screen applicant records for disqualifying conditions, to administer non-physical tests, and to update applicant medical records, both paper and electronic.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Participated in quality assurance initiatives, maintaining high standards of laboratory practices.
- Implemented best practices in sample preparation protocols that resulted in fewer errors or retests, ultimately saving time and resources for the laboratory.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Improved communication between departments by initiating regular updates on test status and availability of results.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Utilized advanced analytical techniques to detect abnormalities in samples, leading to earlier interventions for patients at risk for complications or disease progression.
- Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Continuously improved skills through ongoing education and professional development courses.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Documented and verified patient information using laboratory information system.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Healthcare Specialist
U.S. Army Reserve
01.2004 - 01.2012
- Directly observe service members urine donation for urinalysis
- Assist with outpatient and inpatient care and treatment
- Provided supervision to other soldiers and supporting staff assigned to unit
- Maintained records of all accomplishments
- Reviewed all work that was assigned to make sure it was completed and correctly
- Gave assistance to soldiers with financial and other personal issues
- Kept health records and clinical files up-to-date.
- Managed and updated health records personnel.
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Provided both emergency and standard medical care to Army personnel by conducting verbal and physical exams and administering appropriate treatment.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.
- Educated patients on disease management strategies, leading to improved self-care and decreased hospital readmissions.
- Educated clients and families about rights and responsibilities.
- Administered medications and injections as directed by healthcare professionals.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
- Scheduled patients for appointments and maintained master calendar.
- Participated in ongoing professional development opportunities to stay current on industry best practices, elevating the quality of patient care provided.
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks.
Food Service Specialist
U.S. Army
01.2001 - 10.2003
- Assigned as a Food Service Sergeant for the FT Knox Federal Facility
- Responsible for the health, welfare, counseling, development of the Soldiers
- Enforces all Army standards in the Soldiers and assist the Section sergeant in all squad matters
- Performed all administrative duties while maintain the original job description of food service specialist
- Supervised 10 personnel in a consolidated dining facility
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
- Developed specialized menus for guests with dietary restrictions to ensure their dining satisfaction.
- Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
- Reduced food waste by implementing proper portion control techniques in meal preparation.
- Maintained accurate records of daily sales transactions and inventory levels, providing data-driven insights for management decisions.
- Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Assisted in menu development, incorporating feedback from guests and staying current on industry trends.
- Oversaw catering events, ensuring seamless execution of all aspects from setup to cleanup.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Streamlined inventory management, reducing overall costs for the establishment.
- Managed budgetary constraints effectively, minimizing expenses while maintaining high-quality offerings.
- Managed menu planning, food and supply purchases and inventory coordination.
- Implemented solider training programs to increase overall knowledge and performance within the food service department.
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Masters of Science in Healthcare Administration -
Ashford University
06.2016
Bachelors of Science in Health Service Administration -
Bryant & Stratton College
08.2014
Associate of Applied Science in Medical Assisting -
National College of Business and Technology
05.2007
U.S. Army Diploma in Health Care Specialist -
Academy of Health Sciences
04.2004
Skills
- Knowledgeable in Microsoft Office Suite
- Developed Standard Operation Procedure (SOP) manual
- Proficient in (MIRS)
- Knowledgeable in Computerized Patient Record System (CPRS) and VISTA
- Knowledge of business and management principles involved in strategic planning
- Optical Test: Correctly determine visual acuity, color vision, and depth perception of applicants
- HIPAA Compliance
- Clinical Documentation and Laboratory procedures
- Team Collaboration and active listening skills
- Adaptability and Flexibility
- Healthcare ethics
- Problem-solving abilities
- Healthcare Software Proficiency
- Patient Care
- Vital signs monitoring
- Clinical Documentation
Certification
- Phlebotomy
- CPR
- life insurance License
Clearance
Cleared DOD Secret
Backgroundinvestigation
Completion of National Agency Check Law Check Background Investigation (NACLC)
References
Available upon request
Timeline
Health Technician
Veterans Administration Community Based Outreach Clinic
11.2014 - Current
Medical Technician
U.S. Military Entrance Processing Station
07.2008 - 10.2014
Healthcare Specialist
U.S. Army Reserve
01.2004 - 01.2012
Food Service Specialist
U.S. Army
01.2001 - 10.2003
Masters of Science in Healthcare Administration -
Ashford University
Bachelors of Science in Health Service Administration -
Bryant & Stratton College
Associate of Applied Science in Medical Assisting -
National College of Business and Technology
U.S. Army Diploma in Health Care Specialist -
Academy of Health Sciences
- Phlebotomy
- CPR
- life insurance License
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