Shannon Toledo
Williamstown,NJ
Summary
Dedicated Radiologic Technologist Aide at Virtua Hospital, skilled in patient care and safety. Enhanced patient experiences through effective communication and teamwork, while ensuring accurate imaging results. Proficient in managing inventory and training staff, contributing to operational efficiency and a supportive environment for both patients and colleagues.
Overview
25
25
years of professional experience
Work History
Radiologic Technologist Aide
Virtua Hospital
Voorhees, NJ
06.2024 - Current
- Assisted radiologic technologists in preparing patients for imaging procedures.
- Maintained cleanliness and organization of imaging equipment and patient areas.
- Followed safety protocols to ensure a secure environment for patients and staff.
- Prepared examination rooms by stocking necessary supplies and materials.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Assisted radiologic technologists in performing diagnostic imaging examinations, ensuring accurate results.
- Managed inventory levels for necessary supplies and materials used during exams, ensuring uninterrupted operations at all times.
- Aided in the training of new team members, sharing expertise to foster a competent workforce.
- Developed strong rapport with patients by displaying empathy and professionalism during their visits.
- Contributed to the timely completion of patient exams by efficiently managing appointment schedules.
Registrar
Virtua Hospital
Voorhees ,NJ
06.2000 - 06.2024
- Coordinated patient check-in process, ensuring accuracy in data entry and documentation.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Trained new staff on registration procedures and electronic health record systems.
- Streamlined intake processes, enhancing patient experience and operational efficiency.
- Collaborated with healthcare teams to verify insurance eligibility and coverage details.
- Implemented quality control measures to maintain data integrity in patient records.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Collected and processed co-payments and out-of-pocket charges using EPIC.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Education
High School Diploma -
Washington Township High
Sewell, NJSkills
- Patient care
- Direct patient care
- Teamwork
- Multitasking
- Patient safety
- Patient education
- Patient confidentiality
- Patient assessments
- HIPAA
- Staff training
Timeline
Radiologic Technologist Aide
Virtua Hospital
06.2024 - Current
Registrar
Virtua Hospital
06.2000 - 06.2024
High School Diploma -
Washington Township High