Shannon Torgerson
Graham,WA
Summary
Proven leader and innovative problem-solver, excelled at Alpine Nursery & Landscape by enhancing customer engagement &operational efficiency. Leveraged analytical thinking and creativity to boost sales &customer satisfaction. Skilled in customer relationship management and adept at using technology for inventory & data management, significantly improved service delivery & profitability. Highly motivated & dedicated to delivering high-quality work for clients through creative problem-solving & expert planning.
Strengths in adaptability, motivation, honesty & being a natural self starter & quick learner.
Overview
8
8
years of professional experience
Work History
Lead Grower, Greenhouse Manager
Alpine Nursery & Landscape
05.2018 - Current
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Unloaded plants and nursery items from delivery trucks.
- Educated employees and members of public on plant biology and health.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Budgeted equipment purchases and regular repairs.
- Used software Excel & Evernote to record and document information regarding pesticide use, fertilizer schedules, inventory (plant material & hard goods)
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Performed repairs and preventive maintenance on equipment and property.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Worked directly with customers as salesperson and role model for entire sales team.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Wrote and distributed customer help information on care for nursery products, watering and sun needs.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Office Assistant
NewEra Customs & Restoration
08.2016 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Estimated parts and labor to repair damage using standard automotive labor and parts cost manuals and knowledge of automotive repair.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Responded to customer enquiries via telephone and email.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Merchandiser
Safeway
09.2016 - 06.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created interior displays to promote products in alignment with corporate sales objectives.
Education
No Degree - Clinical Psychology
Consumnes Community College
Sacramento, CAHigh School Diploma -
Elk Grove High School
Elk Grove, CA06.1999
Skills
- Customer Engagement & Customer Relationship Management, a real people person
- Customer Needs Assessment , troubleshooting
- Company policy adherence & policy enforcement
- Documentation, notes, & data collection
- Creativity, innovative, organization
- Physical Stamina
- Adaptability & Flexibility
- Time Management
- Self Motivation
- Analytical Thinking
Timeline
Lead Grower, Greenhouse Manager
Alpine Nursery & Landscape
05.2018 - Current
Merchandiser
Safeway
09.2016 - 06.2018
Office Assistant
NewEra Customs & Restoration
08.2016 - Current
No Degree - Clinical Psychology
Consumnes Community College
High School Diploma -
Elk Grove High School
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