Shannon Torres

• Plans, organizes, and assigns work of assigned staff and/or work units. Coordinates clerical activities with other related functional units. Supervises staff; trains and gives instruction; prepares performance evaluations, makes effective recommendations for hire; recommends and initiates disciplinary actions.
• Recommends changes to clerical systems and procedures, revises and designs office forms.
• Interprets policy and complex procedures to subordinate staff; translates general instructions from technical and administrative sources into detailed operating procedures and instructs staff in their use.
• Provides information to the public and County personnel regarding the business of the department.
• Prepares reports and statistical data. Plan, organize, and direct the work of a large clerical staff. Prepare reports, keep difficult records, and prepare correspondence independently utilizing a wide knowledge of vocabulary, grammar, and spelling
• Learn and apply specific laws, rules, and office policies and procedures. Speak and write effectively.
• Analyze situations accurately and take effective action.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Assisted with onboarding of new employees.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Edited and proofread documents for accuracy and completeness.

Perform complex clerical work, involving a degree of independent judgment, with speed and accuracy.

Operate office equipment such as personal computer, typewriter, printer, scanner, copier, and fax machine. Organize and prioritize work. Follow oral and written instruction. Read and understand a variety of information. Proofread documents and correspondence. Spell correctly and use proper grammar. Accurately file documents in alphabetical, numerical, or chronological filing systems.

Establish and maintain effective working relationships with co-workers and the general public. Maintain confidentiality of information.

• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Compiled and analyzed data to produce reports.