Shannon Tovar
San Antonio,USA
Summary
With over 28 years of experience in leadership roles, management, human resources, recruiting, and sales. I bring a wealth of expertise to any organization. Goal-driven approach with strong attention to detail make me adept at identifying and resolving issues efficiently. Throughout my career, I have honed organizational skills, to excel in diverse fields.
Overview
29
29
years of professional experience
Work History
Manager
Legacy HHA
08.2023 - 01.2025
- Managed several departments within agency. Streamlined hiring process by integrating applicant data into one repository. Weekly recruiting events to enhance canidate pool. Implemented organizational structure and optimized department workflow. Compiled detailed reports on productivity metrics. HR operations and flow restructured entire DPS background compliance tracking system. Facilitate and trained staff for hiring and on-boarding. Revamped and attendant files to maintain compliance.
New Home Sales Assistant
Monteverde at Cibolo Canyon
12.2022 - 07.2023
- Greeted prospective buyers with incentive details, preferred lender information, home features, contracts, collection of earnest, pictures for MLS, and maintained lot map. Create visually appealing model homes to effectively showcased features and design possabilities.
HR Recruiting Coord./Pharmacy Helpdesk
TTEC
11.2020 - 06.2022
- Transitioned helpdesk role to employee development and hiring. Streamlined on-boarding processes,managed virtual hiring process and trained staff in multiple regions. Maintained accurate employee data,recruiting, and documentation.
Human Resources/Recruiting Coordinator
CAPROCK Home Health
10.2018 - 10.2020
- Effective strategies to improve recruitment execute recruiting plans, implemented a pool of candidates in advance of need. Independantly restructured personnel records to meet compliance, developed employee incentive plan. Communicating with state caseworkers for authorization of care. Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events. Implemented candidate tracking system, improving organization for potential hires. Organized job fairs and networking events. Provide staff evaluations, TWCclaims,and terminations. Conducting attendant orientations, trainings,schedules,payroll, and CPR trainings. Restructured personnel filing system to meet compliance.
Marketing Outreach Educator
IMAGINE Dental
01.2017 - 12.2017
- Community outreach,marketing dental services and increase patient flow & educate community. Designed visually impactful marketing resources to elevate product promotional efforts. Ongoing training of incoming and current staff. Planned and executed marketing events and business presentations for employees interested in services. Spearheaded team meetings to address challenges, review progress, and devise innovative marketing strategies.
Administrative Sales Coordinator- Temp
Molina Healthcare of TX
01.2009 - 12.2010
- Supervisory position in charge of insurance sales agents in Medicare Dept. Enrollment verification/screening, training, assist staff in obtain insurance licensing.Designed sales incentives for insurance agents to boost enrollment, payroll,community outreach, presentations, health fairs,flow charts,and employee evaluations.
Office Coordinator-Triage Coord
CHCS
01.2002 - 12.2007
- Positions: Office Coord.Triage Coord., Med Records,Scheduler,AdmTech II,Clerk V. Community Liaison for physicians, therapist, & patients. Conducted telephonic triage for MH Diagnosis, scheduling, reports,and research deficiencies. Facilitate meetings, marketing, targeting clinics and hospitals. Managed front staff/m. records staff performance in mulitple clinics supervising workflow. Train staff in scheduling, front desk, billing, and insurance verification. Process on-boarding paperwork,create job descriptions, evaluations, disciplinary actions. Create flowcharts develope all forms and brochures for start-up clinics. Presentations promoting services educating physicans,process referrals,and designate to clinics.
Manager
Hair Odyssey
01.1996 - 10.2000
- Maintained inventory, payroll,bookeeping, deposits, Internet sales, staff recruiting, job post, facilitate staff meetings, schedules, interviews,conducted impactful training sessions to boost product familiarity among salons and clients. Assisted in creating policies & procedures for apprentice program, maintain employee files, appt.,product ordering, drug testing, and revenue reports. Created detailed job descriptions, policies, and procedures to enhance operational efficiency.
Skills
- Team leadership
- Staff training and development
- Documentation and reporting
- Management
- Marketing
- Recruiting and onboarding
- Coaching and mentoring
- Policy and procedure development
- Regulatory compliance
- Problem resolution
- Organizational skills
- Customer Service
Timeline
Manager
Legacy HHA
08.2023 - 01.2025
New Home Sales Assistant
Monteverde at Cibolo Canyon
12.2022 - 07.2023
HR Recruiting Coord./Pharmacy Helpdesk
TTEC
11.2020 - 06.2022
Human Resources/Recruiting Coordinator
CAPROCK Home Health
10.2018 - 10.2020
Marketing Outreach Educator
IMAGINE Dental
01.2017 - 12.2017
Administrative Sales Coordinator- Temp
Molina Healthcare of TX
01.2009 - 12.2010
Office Coordinator-Triage Coord
CHCS
01.2002 - 12.2007
Manager
Hair Odyssey
01.1996 - 10.2000
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