Shannon Townsend

1. Successfully liaise with senior management to align project objectives with strategic goals, presenting key insights and recommendations.

2. Coordinate cross-functional efforts with diverse divisions, fostering seamless communication and achieving project milestones.

3. Mentor junior colleagues, enhancing team cohesion and developing talent within the organization.

4. Cultivate and manage strategic partnerships with external stakeholders, fostering collaborative relationships that result in mutually beneficial outcomes and enhanced project success.

5. Spearheaded an agency-wide transition from Tableau to Power BI, ensuring all future agency dashboards were standardized on the new platform.

6. Utilize Power BI to analyze complex labor market information data sets, create insightful visualizations, and generate actionable reports that inform strategic decision-making and improve operational efficiency.

7. Invited by the US Census Bureau to present at a prestigious webinar series, demonstrating expertise, innovative thinking, and leadership in LEHD Census data.

8. Leverage Power Automate to automate routine tasks and workflows, increasing productivity by streamlining processes and reducing manual effort.

9. Design and contribute content to presentations and project proposals, showcasing effective teamwork and communication (written and oral) skills.

1. Led and conducted extensive research and analysis initiatives in response to agency staff requests and external party inquiries

2. Directed the preparation and presentation of comprehensive reports derived from meticulous data analysis, ensuring clarity and relevance for internal stakeholders and external clients.

3. Managed projects as a Power BI administrator, utilizing API integrations and SQL queries to develop insightful reports and dashboards, facilitating informed decision-making across departments.

4. Enhanced database efficiency and CRM maintenance practices, ensuring data integrity and optimal functionality to support internal operations and stakeholder needs.

5. Spearheaded the implementation of process automations using Power Automate, optimizing workflows and enhancing operational efficiency while effectively communicating changes and benefits to stakeholders.

6. Wrote comprehensive reports on industry trends, contributing to strategic decision-making processes.

1. Conducted in-depth research on new legislation affecting estate and real estate law, ensuring compliance and informing strategic client advisories and internal procedures.

2. Provided comprehensive client assistance via phone and email, demonstrating strong interpersonal skills and responsiveness in addressing client inquiries and concerns.

3. Played a pivotal role in real estate closing processes by preparing accurate documentation, ensuring smooth transactions, and client satisfaction.

4. Managed estate administration and court filings with precision, including billing, payments, and interactions with court and town officials

5. Successfully onboarded into a paralegal role with no prior experience, efficiently bringing hundreds of cases from backlog to current status within 6 months through diligent organization and proactive case management strategies.

6. Led intern management initiatives, from hiring and scheduling to training and task delegation, fostering a supportive learning environment and enhancing team productivity.

1. Led differentiated teaching strategies for advanced and exceptional children across four 6th grade daily classes, leveraging data-driven insights to tailor instruction and maximize student engagement and achievement, while integrating 21st century skills, global awareness, and technology to enhance a well-rounded and interactive learning experience.

2. Collaborated extensively with grade-level colleagues, as well as vertical collaboration to develop and implement research-based teaching strategies, fostering a collaborative planning environment that promoted effective instructional practices across grade levels.

3. Communicated effectively with stakeholders at various levels, including students, administration, community stakeholders, and parents, to discuss academic and behavioral performance, discuss educational policy to ensure comprehensive support and alignment with educational goals.

4. Spearheaded the compilation, analysis, and utilization of student data to drive continuous improvement efforts at both individual and school-wide levels, employing insights to inform decision-making and enhance educational outcomes.

5. Designed and wrote detailed lesson plans aligning with state standards and differentiated learning needs, fostering student engagement and comprehension.

6. Developed new curriculum materials, including worksheets and instructional guides, to support diverse learning styles and abilities.

1. Led the preparation of US taxes for international taxpayers, demonstrating strong leadership and expertise in navigating complex tax regulations to ensure compliance and maximize client satisfaction.

2. Performed a key role in the global coordination of clients, effectively managing schedules and communications to facilitate seamless interactions between taxpayers and tax consultants across different time zones.

3. Managed e-filing processes for hundreds of tax returns on a daily basis, ensuring accuracy, timeliness, and adherence to IRS guidelines, resulting in efficient tax submissions and client satisfaction.

4. Spearheaded projects from inception to completion, overseeing all aspects including budgeting, scheduling, and resource allocation, demonstrating strong project management skills and delivering projects on time and within scope.

5. Innovated process improvements by analyzing existing workflows, creating detailed process maps, and developing training materials to streamline operations and enhance team efficiency, contributing to organizational growth and effectiveness.

1. Managed a team of 10-15 employees, fostering a collaborative and productive work environment through effective leadership and regular one-on-one coaching sessions.

2. Orchestrated monthly employee meetings to disseminate updates, address concerns, and strategize solutions, ensuring alignment with organizational goals, and enhancing team cohesion.

3. Spearheaded recruitment and training initiatives, adhering to company policies to onboard new hires seamlessly and cultivate a skilled workforce capable of delivering exceptional customer service.

4. Acted as a pivotal liaison between student workers and the Assistant Director of Guest Services, ensuring seamless communication and coordination to meet operational objectives.

5. Oversaw financial operations, including daily deposit calculations and record-keeping for multiple Guest Services areas, maintaining strict adherence to financial policies and procedures to safeguard organizational assets.