Shannon Townsend
Minneapolis,MN
Summary
Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
DEI Training Specialist
Minnesota Child Welfare Training Academy
Roseville, Minnesota
12.2023 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Created assessments to evaluate the effectiveness of training programs.
- Facilitated classroom instruction for groups up to 30 students.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Implemented performance management systems to track employee progress against established goals.
Training and Development Specialist
LFHI Holdings
Edina, Minnesota
03.2023 - 12.2023
- Created and deployed thorough educational programs to align with business targets.
- Developed engaging presentations and eLearning modules with Articulate 360 and Vyond.
- Conducted research into industry trends regarding best practices in training development.
- Collaborated with subject matter experts to develop content for courses offered by the organization.
Education Onboarding and Development Specialist
Minnesota Judicial Branch
Minneapolis, Minnesota
11.2016 - 05.2022
- Conducted educational sessions for in-person and virtual classrooms.
- Contributed to designing comprehensive training programs for both new team members and seasoned workers.
- Established frameworks for gauging staff performance against objectives outlined by judicial branch standards.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
- Developed interactive eLearning modules utilizing authoring software such as Articulate Storyline and Adobe Captivate.
Education
High School Diploma -
Streamwood High School
Streamwood, IL06-1998
Skills
- Training program design
- Course creation
- Needs analysis
- Training delivery
- Program facilitation
- Online training experience
- IDI, DiSC, and Covey facilitation
- Workshop facilitation
- Change management
- eLearning development
Certification
- Intercultural Development Inventory- Qualified Administrator
- Everything DiSC Certified
- Certified in Speed of Trust and Speed of Trust Foundations
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DEI Training Specialist
Minnesota Child Welfare Training Academy
12.2023 - Current
Training and Development Specialist
LFHI Holdings
03.2023 - 12.2023
Education Onboarding and Development Specialist
Minnesota Judicial Branch
11.2016 - 05.2022
- Intercultural Development Inventory- Qualified Administrator
- Everything DiSC Certified
- Certified in Speed of Trust and Speed of Trust Foundations
High School Diploma -
Streamwood High School
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