Logan W HICKS
GRAHAM,WA
Summary
Proven Security Officer with a strong background in maintaining safety and enhancing surveillance efforts, notably with Inter-Con Security Systems Inc. Skilled in CCTV surveillance and conflict de-escalation, demonstrating a commitment to workplace safety and superior customer service. Adept at leveraging investigative abilities and a law enforcement background to significantly improve security outcomes. Reliable team player known for exceptional work ethic and punctuality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer - Unarmed
Inter-Con Security Systems Inc.
07.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer - Unarmed
Phoenix Protective Corp.
07.2019 - 07.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
Big Lots Stores, Inc.
10.2017 - 07.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Freight Clerk
WinCo Foods
10.2017 - 07.2019
- Provided exceptional customer service by addressing inquiries promptly and accurately, fostering positive relationships with clients.
- Improved collaboration between departments by effectively communicating freight updates and changes to all relevant staff members.
- Actively participated in ongoing training opportunities to stay current with industry trends and maintain high levels of expertise within the freight clerk role.
- Managed multiple priorities efficiently under tight deadlines without compromising attention to detail or quality of work outputted in a fast-paced environment.
- Contributed to team success by actively participating in meetings, sharing ideas to enhance overall productivity within the department.
- Examined cargo and freight shipments to check goods' condition.
Education
High School Diploma -
W.F. West High School
Chehalis, WA06.2017
Skills
- Report Writing & Incident Reporting
- Security Guard License
- Detail Oriented
- Superior customer service
- Security & Visitor Screenings
- Law enforcement background
- Work ethic
- Verbal and written communication
- Reliability/Punctuality
- Security camera monitoring
- First Aid Certified/CPR Certified
- ID Verification
- Team Player
- Honest and Dependable
- Reliable and Responsible
Certification
- Licensed Security Guard since 2019
- Certified CPR and First Aid
Timeline
Security Officer - Unarmed
Inter-Con Security Systems Inc.
07.2023 - Current
Security Officer - Unarmed
Phoenix Protective Corp.
07.2019 - 07.2024
Customer Service Representative
Big Lots Stores, Inc.
10.2017 - 07.2019
Freight Clerk
WinCo Foods
10.2017 - 07.2019
High School Diploma -
W.F. West High School
- Licensed Security Guard since 2019
- Certified CPR and First Aid
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