Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Trujillo

Anna,TX

Summary

Detailed Assistant Director with expertise in regulations, compliance and safety procedures. Reliably and successfully resolves conflicts and complaints. Dedicated to maintaining productivity and minimizing costs to remain within budget.

Overview

22
22
years of professional experience

Work History

Supervisor

Viasat
Remote , CA
08.2018 - 11.2024
  • Managed the daily activities of a 14-member team
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired and trained staff members efficiently
  • Managed the implementation of ACP(Affordable Connectivity Plan), transitioning from manual to automated processes
  • Oversaw Social Media team that engaged with residential customers across Facebook, Instagram, and X
  • Oversaw team responsible for resolving customer issues sent through email and support tickets
  • Managed special projects team handling concurrent projects and campaigns, collecting customer feedback and helping write processes before launching company wide

Assistant Director

Ohana School of Early Learning
Littleton , CO
03.2016 - 08.2018
  • Scheduled activities for children in accordance with state licensing requirements.
  • Provided guidance, support, and training to teachers on classroom management strategies, curriculum development, and teaching methods.
  • Maintained accurate records of attendance, meals served, medical records, incident reports.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Conducted training sessions on new processes or products for internal staff members.
  • Managed daily operations of the childcare center, including overseeing staff and ensuring compliance with applicable laws and regulations.

Assistant Manager

The Mirage Sports Bar
Littleton, CO
03.2013 - 05.2016
  • Managed payroll and timekeeping with efficiency
  • Managed bookkeeping accurately with Excel software
  • Monitored and recorded league data via Excel
  • Published weekly website updates
  • Prepared profit and loss statements on a monthly, quarterly, and annual basis
  • Managed email responses
  • Coordinated with suppliers about necessary materials

Independent Agent

Aflac
Centennial, Co
04.2013 - 03.2016
  • Maintained accurate records of client information including contact details, policy numbers, premium payments, claims history.
  • Prepared detailed quotes for prospective customers based on their individual requirements.
  • Responded promptly and effectively to all customer inquiries regarding billing statements or policy updates.
  • Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
  • Actively marketed various types of insurance products to potential new customers.
  • Processed policy changes, renewals, cancellations, endorsements, and other transactions efficiently and accurately.

Assistant Director

Gateway Academy
Littleton, CO
01.2003 - 03.2013
  • Supervised group of 24 employees
  • Maintained up-to-date staff and student records
  • Responded efficiently to telephone inquiries and in-person information requests
  • Kept CRM information current consistently
  • Conducted training sessions on new processes for internal staff members.
  • Executed creation of monthly newsletter, enhancing engagement
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Evaluated and sanctioned lesson plans for state compliance
  • Managed inventory and resources to ensure availability and cost-effectiveness.

Education

ECE Lead Teacher Qualifications -

Red Rocks Community College
05.2012

High School Diploma -

Columbine High School
05-2005

Skills

  • Staff Management
  • Recruitment and hiring
  • Staff Development
  • Data Analysis
  • Training and mentoring
  • Metric tracking
  • Conflict Management
  • New Hire Training
  • MS Office
  • Time Management
  • Customer Relationship Management (CRM)
  • Cross-Functional Collaboration
  • oracle, five9, salesforce, workforce management experience

References

References available upon request.

Timeline

Supervisor

Viasat
08.2018 - 11.2024

Assistant Director

Ohana School of Early Learning
03.2016 - 08.2018

Independent Agent

Aflac
04.2013 - 03.2016

Assistant Manager

The Mirage Sports Bar
03.2013 - 05.2016

Assistant Director

Gateway Academy
01.2003 - 03.2013

ECE Lead Teacher Qualifications -

Red Rocks Community College

High School Diploma -

Columbine High School

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Shannon Trujillo