SHANNON T. TITUS
Grovetown,GA
Summary
Biomedical professional with wealth of experience in maintaining and servicing complex medical equipment. Known for ensuring seamless functionality of devices, which supports high standards of patient care. Reliable team player with focus on collaboration and adaptability, possessing advanced technical troubleshooting skills and commitment to results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Biomedical Equipment Technician
Defense Health Agency
Augusta, GA
06.2023 - Current
- Conducted preventive maintenance and repairs on a variety of biomedical equipment.
- Diagnosed technical issues in medical devices using specialized tools and software.
- Collaborated with clinical staff to ensure optimal equipment functionality and safety compliance.
- Implemented quality control measures to enhance equipment reliability and performance standards.
- Supported installation of new medical technologies, ensuring seamless integration into workflows.
- Supported facility expansion projects by effectively coordinating the installation of advanced biomedical equipment.
- Leveraged strong relationships with manufacturers to expedite warranty claims processing when necessary.
- Enriched knowledge base by actively participating in relevant industry conferences, workshops, and training sessions.
- Evaluated emerging technologies to recommend cost-effective upgrades or replacements for outdated biomedical systems.
- Assisted customers with budget planning and recommendations on cost-effective replacement alternatives for outdated, issue-prone equipment.
- Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.
Supervisory Biomedical Equipment Support Specialist
Memphis VA
Memphis, TN
01.2022 - 07.2023
- Lifecycle management of any and all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
- Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
- Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Sterile Processing Service (SPS), and Environmental Management Service (EMS).
- Performs advanced testing and troubleshooting of medical devices and systems involving their interfaces and connections to information systems either directly or through the facility's hardwired and wireless networks.
- Develops policy for the Biomedical Engineering department and local facility as needed.
- Translates management goals and objectives into well-coordinated and controlled biomedical work operations.
- Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
- Implements the Biomedical Section training program, in-house cross training, and vendor training, to ensure that technicians are kept abreast of the changing technology as effectively as possible within the available resources.
- Provides training and education as appropriate to medical technology end users and clinical staff.
- Provides mentoring and technical training to peers and development graded BESS.
- May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes but is not limited to pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OIT, Informatics, SPS, etc.)
- Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements.
- May be asked to assist in other administrative duties as well, including participating in hiring panels.
- Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.
Supervisory Biomedical Equipment Support Specialist
Memphis VA
Memphis, TN
01.2022 - 07.2023
- Lifecycle management of any and all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
- Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
- Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Sterile Processing Service (SPS), and Environmental Management Service (EMS).
- Performs advanced testing and troubleshooting of medical devices and systems involving their interfaces and connections to information systems either directly or through the facility's hardwired and wireless networks.
- Develops policy for the Biomedical Engineering department and local facility as needed.
- Translates management goals and objectives into well-coordinated and controlled biomedical work operations.
- Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
- Implements the Biomedical Section training program, in-house cross training, and vendor training, to ensure that technicians are kept abreast of the changing technology as effectively as possible within the available resources.
- Provides training and education as appropriate to medical technology end users and clinical staff.
- Provides mentoring and technical training to peers and development graded BESS.
- May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes but is not limited to pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OIT, Informatics, SPS, etc.)
- Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements.
- May be asked to assist in other administrative duties as well, including participating in hiring panels.
- Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.
Supervisor, Clinical Technology/ Biomedical Engineering
Dwight D. Eisenhower Medical Center
Fort Gordon, GA
08.2018 - 02.2021
- Develops and manages technology strategies and operations in a localized environment including hospitals and/ or medical office buildings to Executive Staff.
- Responsible for planning, staffing, budgeting, developing, and effectively managing the total Healthcare Technology Management Program.
- Single point of contact for clinical technology issues, provides integrated managerial oversight and support for areas defined by the medical group.
- Schedules work and supervise all assigned personnel. Resolve conflicts, prioritizes tasks, and provides guidance where needed.
- Drafts and/or recommends local policies and/or directives related to healthcare technology management.
- Works with customers to address clinical and installation/ service-related complaints. Evaluates and improves the quality of service and employee conduct.
- Monitor and ensure timely completion of all work-related documentation associated with projects, installations, service, and safety. Creates and maintains accurate work records.
- Balances multiple responsibilities, set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions.
- Coordinates technology management as the Project Management Lead for clinical technology plan implementation with Capital Project Teams to ensure new technologies are delivered on time, on budget and meet technical and operational specs as defined.
- Analyze organizational and operational problems to develop and implement solutions that lead to efficient operations, and use data effectively to manage workload, quality, performance, and productivity within the areas of responsibility.
- Communicate key deliverables, milestones and interdependencies to staff to ensure effective completion of priorities.
- Assist in the recruitment, hiring, monitoring, evaluating and disciplining of field personnel. Build a work force equipped to meet the current and emerging needs of Clinical Systems Integration Group.
- Provides leadership and direction to Clinical Technology employees in different service areas.
- Manages Department’s Budget by approving all credit card purchases, contract expenditure monitoring, and the organizational Capital Equipment Purchase Program.
- Assists with management of a recall and safety alert program for equipment, including medical device incident investigations to ensure compliance with patient safety goals, OSHA, and TJC requirements.
- Build interpersonal relationships in leading and dealing with employees, team leaders, and managers, both within and outside the biomedical engineering program, to include conflict management, dispute resolution, mediation, or reasonable accommodations.
Supervisor, Clinical Technology/ Biomedical Engineering
Dwight D. Eisenhower Medical Center
Fort Gordon, GA
08.2018 - 02.2021
- Develops and manages technology strategies and operations in a localized environment including hospitals and/ or medical office buildings to Executive Staff.
- Responsible for planning, staffing, budgeting, developing, and effectively managing the total Healthcare Technology Management Program.
- Single point of contact for clinical technology issues, provides integrated managerial oversight and support for areas defined by the medical group.
- Schedules work and supervise all assigned personnel. Resolve conflicts, prioritizes tasks, and provides guidance where needed.
- Drafts and/or recommends local policies and/or directives related to healthcare technology management.
- Works with customers to address clinical and installation/ service-related complaints. Evaluates and improves the quality of service and employee conduct.
- Monitor and ensure timely completion of all work-related documentation associated with projects, installations, service, and safety. Creates and maintains accurate work records.
- Balances multiple responsibilities, set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions.
- Coordinates technology management as the Project Management Lead for clinical technology plan implementation with Capital Project Teams to ensure new technologies are delivered on time, on budget and meet technical and operational specs as defined.
- Analyze organizational and operational problems to develop and implement solutions that lead to efficient operations, and use data effectively to manage workload, quality, performance, and productivity within the areas of responsibility.
- Communicate key deliverables, milestones and interdependencies to staff to ensure effective completion of priorities.
- Assist in the recruitment, hiring, monitoring, evaluating and disciplining of field personnel. Build a work force equipped to meet the current and emerging needs of Clinical Systems Integration Group.
- Provides leadership and direction to Clinical Technology employees in different service areas.
- Manages Department’s Budget by approving all credit card purchases, contract expenditure monitoring, and the organizational Capital Equipment Purchase Program.
- Assists with management of a recall and safety alert program for equipment, including medical device incident investigations to ensure compliance with patient safety goals, OSHA, and TJC requirements.
- Build interpersonal relationships in leading and dealing with employees, team leaders, and managers, both within and outside the biomedical engineering program, to include conflict management, dispute resolution, mediation, or reasonable accommodations.
Chief of Medical Equipment Maintenance
1st Medical Brigade
Ft. Hood, TX
08.2014 - 08.2018
- Reviewed, updated, and integrated regulations, policies, programs and processes that delineated how the Army Medical Department’s biomedical maintenance operations would meet or exceed the Army’s maintenance standard requirements.
- Provided enterprise-level maintenance analysis, utilizing institutional knowledge and multiple informational systems. Analyzed, forecasted and reported the capabilities and capacities of sustainment maintenance operations and tracked their support activities and medical device availability.
- Identified critical trends and/or opportunities for improvement. Developed effective solutions and proposed course(s) of action. Followed up and coordinated maintenance support and implementation of solutions to assure improvement to existing and emerging issues.
- Served as the Senior Medical consultant during a 9 month deployment to the Air Force, Army, and Navy in the Middle East on all subjects medical equipment related.
- Reviewed maintenance plans to assure compliance with established standards and operational feasibility, determined implications to existing or emerging policies and training, assured continuity of strategic maintenance plans while optimizing functional support, leveraging resources, and lowering life cycle costs.
Chief of Medical Equipment Maintenance
1st Medical Brigade
Ft. Hood, TX
08.2014 - 08.2018
- Reviewed, updated, and integrated regulations, policies, programs and processes that delineated how the Army Medical Department’s biomedical maintenance operations would meet or exceed the Army’s maintenance standard requirements.
- Provided enterprise-level maintenance analysis, utilizing institutional knowledge and multiple informational systems. Analyzed, forecasted and reported the capabilities and capacities of sustainment maintenance operations and tracked their support activities and medical device availability.
- Identified critical trends and/or opportunities for improvement. Developed effective solutions and proposed course(s) of action. Followed up and coordinated maintenance support and implementation of solutions to assure improvement to existing and emerging issues.
- Served as the Senior Medical consultant during a 9 month deployment to the Air Force, Army, and Navy in the Middle East on all subjects medical equipment related.
- Reviewed maintenance plans to assure compliance with established standards and operational feasibility, determined implications to existing or emerging policies and training, assured continuity of strategic maintenance plans while optimizing functional support, leveraging resources, and lowering life cycle costs.
Chief of Clinical Engineering
Winn Army Community Hospital
Ft. Stewart, GA
03.2011 - 08.2014
- Made and recommended critical decisions on centralized management and supply chain integration of medical materiel and medical maintenance requirements for Army Medical Units in a Tri-State area (SC, GA, FL).
- Assisted in the development of medical equipment concepts of support for Senior Army Executives located around the region.
- Liaised between the Army, Hinesville community, and private contractors to scope hospital projects to meet the requirements of the Ft. Stewart patient population.
- Managed implementation of organizational programs and policies addressing training, maintenance, facilities, safety, resourcing and leader development throughout the organization.
- Developed maintenance plans on over 10,000 equipment items to ensure correct maintenance was being performed with the highest amount of cost savings to the Government.
- Project Management lead for medical equipment projects within the facility, exceeding millions of dollars.
Chief of Clinical Engineering
Winn Army Community Hospital
Ft. Stewart, GA
03.2011 - 08.2014
- Made and recommended critical decisions on centralized management and supply chain integration of medical materiel and medical maintenance requirements for Army Medical Units in a Tri-State area (SC, GA, FL).
- Assisted in the development of medical equipment concepts of support for Senior Army Executives located around the region.
- Liaised between the Army, Hinesville community, and private contractors to scope hospital projects to meet the requirements of the Ft. Stewart patient population.
- Managed implementation of organizational programs and policies addressing training, maintenance, facilities, safety, resourcing and leader development throughout the organization.
- Developed maintenance plans on over 10,000 equipment items to ensure correct maintenance was being performed with the highest amount of cost savings to the Government.
- Project Management lead for medical equipment projects within the facility, exceeding millions of dollars.
Chief of Equipment Management
44th Medical Command
Ft. Bragg, NC
07.2009 - 03.2011
- Led the Medical Brigade Maintenance team to Iraq to Advise Senior Personnel on all equipment maintenance policies and procedures.
- Managed and assisted on medical logistics systems as well as conduct medical device maintenance data analysis for all the Army’s combatant commands.
- Monitored and assessed workload, capabilities and asset positioning of medical logistics units of all services.
- Developed supply chain support plans for medical devices in immature areas of operations.
- Provided guidance to maintain a reliable level of equipment, support and system availability.
- Analyzed business processes and recommend improvements to improve operational effectiveness according to existing guidance and policies.
Chief of Equipment Management
44th Medical Command
Ft. Bragg, NC
07.2009 - 03.2011
- Led the Medical Brigade Maintenance team to Iraq to Advise Senior Personnel on all equipment maintenance policies and procedures.
- Managed and assisted on medical logistics systems as well as conduct medical device maintenance data analysis for all the Army’s combatant commands.
- Monitored and assessed workload, capabilities and asset positioning of medical logistics units of all services.
- Developed supply chain support plans for medical devices in immature areas of operations.
- Provided guidance to maintain a reliable level of equipment, support and system availability.
- Analyzed business processes and recommend improvements to improve operational effectiveness according to existing guidance and policies.
Clinical Engineering NCOIC
San Antonio Army Medical Center
06.2007 - 04.2009
- Performed Quality Assurance/ Quality Checks on over 20,000 Medical Equipment Devices within the Army’s largest medical facility.
- Managed the daily work performance of 25 personnel to ensure maximum output from technicians towards robust workload.
- Consulted to the Chief of Clinical Engineering on critical medical device information in order to make informed Senior Level Command decisions.
- Responsible for mentoring, training, readiness and welfare of all personnel.
- Managed personnel issues and organization operations.
- Provided guidance and oversight of standard operating policies and procedures.
Clinical Engineering NCOIC
San Antonio Army Medical Center
06.2007 - 04.2009
- Performed Quality Assurance/ Quality Checks on over 20,000 Medical Equipment Devices within the Army’s largest medical facility.
- Managed the daily work performance of 25 personnel to ensure maximum output from technicians towards robust workload.
- Consulted to the Chief of Clinical Engineering on critical medical device information in order to make informed Senior Level Command decisions.
- Responsible for mentoring, training, readiness and welfare of all personnel.
- Managed personnel issues and organization operations.
- Provided guidance and oversight of standard operating policies and procedures.
Education
BS - Biomedical Engineering
WAYLAND BAPTIST UNIVERSITY
Plainview, TX07.2022
AAS - Biomedical Engineering Technology and Military Science
WAYLAND BAPTIST UNIVERSITY
Plainview, TX08.2010
Skills
- Interpersonal Communication
- Resiliency
- Time Management
- Organizational Safety
- Public-Private Partnering
- Maintenance Management Quality Control
- Operational Management
- Equipment Planning
Certification
Certified Healthcare Technology Manager
Timeline
Biomedical Equipment Technician
Defense Health Agency
06.2023 - Current
Supervisory Biomedical Equipment Support Specialist
Memphis VA
01.2022 - 07.2023
Supervisory Biomedical Equipment Support Specialist
Memphis VA
01.2022 - 07.2023
Supervisor, Clinical Technology/ Biomedical Engineering
Dwight D. Eisenhower Medical Center
08.2018 - 02.2021
Supervisor, Clinical Technology/ Biomedical Engineering
Dwight D. Eisenhower Medical Center
08.2018 - 02.2021
Chief of Medical Equipment Maintenance
1st Medical Brigade
08.2014 - 08.2018
Chief of Medical Equipment Maintenance
1st Medical Brigade
08.2014 - 08.2018
Chief of Clinical Engineering
Winn Army Community Hospital
03.2011 - 08.2014
Chief of Clinical Engineering
Winn Army Community Hospital
03.2011 - 08.2014
Chief of Equipment Management
44th Medical Command
07.2009 - 03.2011
Chief of Equipment Management
44th Medical Command
07.2009 - 03.2011
Clinical Engineering NCOIC
San Antonio Army Medical Center
06.2007 - 04.2009
Clinical Engineering NCOIC
San Antonio Army Medical Center
06.2007 - 04.2009
AAS - Biomedical Engineering Technology and Military Science
WAYLAND BAPTIST UNIVERSITY
BS - Biomedical Engineering
WAYLAND BAPTIST UNIVERSITY
Relevant Training
- Global Combat Support System-Army (GCSS-A) Maintenance Overview, Department of the Army, Distance Learning, Online, 2018-01-01
- Theater Enterprise-Wide Logistics System (TEWLS) Training, TEWLS University, Distance Learning, Online, 2018-01-01
- Fundamentals of Systems Acquisition Management ACQ 101, Defense Acquisition University, Distance Learning, Online, 2018-01-01
- Equipment Management Course-Maintenance, U.S. Army Southern Regional Medical Command, Ft. Sam Houston, TX, 2011-05-01
- Medical Logistics Systems Management Course, U.S. Army Academy of Health Sciences, Ft. Sam Houston, TX, 2008-02-01
- Medical Equipment Repairer Course, U.S. Army Academy of Health Sciences, Wichita Falls, TX, 2003-07-01
- Certified Healthcare Technology Management, 2024-11-01
Personal Information
Title: Clinical Technology Manager