Shannon Turner
Orange, Texas ,TX
Summary
Results-oriented Assistant Store Manager offering 10 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Detail-oriented management with 20years of cash management experience. Expert in industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in customer service and committed to punctuality.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished Assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Professionally interacted with customers to promote 90% customer service ratings.
Visionary individual with more than 20 years Highly communicative and experienced in business and customer service. Strengths in strategic planning, efficiency and team building.
Forward-thinking manager with extensive knowledge of customer service. Known for success in retail industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollargeneral
Vidor, TX
03.2017 - 02.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
Cashier Team Lead
Dollargeneral
Vidor, Texas
10.2014 - 03.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising and customer service.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Analyzed purchases for signs of fraud.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
Back Door Reciever/stocker
Marketbasket
Vidor, Texas
10.2011 - 12.2014
- Coordinated Type partner deliveries to fulfill outstanding orders and maintain optimum process flow.
- Organized Number merchandise walls and racks in receiving area to facilitate improved storage of incoming products.
- Issued accurate disbursements and credits for reclaimed Type merchandise to maintain inventory system integrity.
- Trained additional employees to perform Type and Type tasks to minimize downtime in event of absence.
- Verified receipt of correct merchandise and entered shipment data into Type system database to enable accurate inventory maintenance.
- Maintained receiving area free of obstacles and safety hazards to comply with Occupational Safety and Health Administration (OSHA) and State health laws and regulations.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Operated Type and Type equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
- Partnered with representatives from different carriers to arrange materials shipments.
- Compiled and maintained important records such as Type, Type and Type data using Software.
Education
High Schoo Diploma - Business Administration And Management
Brighton High School
Brighton, CO04.1992
Skills
- Strategic Merchandising
- Work Planning and Prioritization
- Finance and Accounting Oversight
- Administrative Management
- Policy Development and Enforcement
- Coaching and Mentoring
- Shift Scheduling
- Focus and Follow-Through
- Retail Operations
- Store Opening and Closing
- Department Oversight
- POS Systems
- Originality and Creativity
- Hiring and Training
- Assignment Delegation
- Management Training
- Time Management
- Pricing and Markdowns
- Consultative Sales
- Attention to Detail
- Incident Reports
- Customer Service
Timeline
Assistant Store Manager
Dollargeneral
03.2017 - 02.2021
Cashier Team Lead
Dollargeneral
10.2014 - 03.2017
Back Door Reciever/stocker
Marketbasket
10.2011 - 12.2014
High Schoo Diploma - Business Administration And Management
Brighton High School