Summary
Overview
Work History
Skills
Timeline
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Shannon Turner

Clinchco,VA

Summary

Dynamic leader with a proven track record at GPM Investments, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and strategic planning, significantly increasing sales. Skilled in inventory management and customer service, adept at fostering long-term relationships and exceeding sales targets through outstanding communication and team motivation.

Overview

13
13
years of professional experience

Work History

Store Manager

GPM Investments
09.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Universal Banker

Truist Bank
06.2021 - 02.2023
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Sales Manager

AT&T
06.2012 - 08.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Skills

  • Customer service
  • Multitasking and organization
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Retail inventory management
  • Inventory control
  • Goals and performance
  • Operations management
  • Supply ordering
  • Sales expertise
  • Work Planning and Prioritization
  • Documentation and reporting
  • Strategic thinker
  • Sales professional

Timeline

Universal Banker

Truist Bank
06.2021 - 02.2023

Store Manager

GPM Investments
09.2016 - Current

Sales Manager

AT&T
06.2012 - 08.2016

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Shannon Turner